Help, Call will not go through!

[Moh]

When I call from freephoneline number to wind mobile cell phone I hear this message saying "the number is not in service please check the number and try your call again", The good thing is if I call from my cell to the freephoneline number the call goes through. How is this possible? Tech please help me with this issue. Thanks

[Fongo Support]

When I call from freephoneline number to wind mobile cell phone I hear this message saying "the number is not in service please check the number and try your call again", The good thing is if I call from my cell to the freephoneline number the call goes through. How is this possible? Tech please help me with this issue. Thanks

Hi there,

Looks like a routing issue. Please navigate to www.fongo.com and open a support ticket for this issue.

Once you have the ticket#, please send me a PM and I will investigate this issue asap. Please try to include all the details in your ticket- including the appx date and time of your failed call.

Thanks,

[Moh]

I sent the PM with support ticket, thanks

[Fongo Support]

I sent the PM with support ticket, thanks

Hi there,

Thanks for letting me know, team is looking into this issue. Looks like a possible routing issue- need to confirm in the call logs.

Thanks,

[Moh]

issue is fixed seems to be working fine now, call is going through on both devies fine! Thanks

[fan]

Hi Fongo Support,
I have same issue. Can you look into it please? I PMed you the ticket number
http://forum.fongo.com/viewtopic.php?f=8&t=9494

I couldn't send PM. The ticket is Request #24018 "
Thanks,

[fan]

Thanks. Issue fixed.

[Moh]

Would like to personally thank the staff here for taking care of phone related issues and FAST response, Keep up the great work!