Call waiting disconnects when switching

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h00ch
Just Passing Thru
Posts: 16
Joined: 10/11/2012
SIP Device Name: SPA112
Firmware Version: 1.2.1 (004)
ISP Name: Cogeco Cable
Computer OS: Windows 7
Router: DI-604

Call waiting disconnects when switching

Post by h00ch »

I don't know when it started happening, but when talking on the phone and a second call comes through, we hear the call waiting beep, but we do not see the call display of the incoming call and when pressing the "Flash" button on our phone, the incoming call gets disconnected then pressing Flash again returns us to the original call. Is there a setting I can change on my ATA to fix this? I have an SPA 112.
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h00ch
Just Passing Thru
Posts: 16
Joined: 10/11/2012
SIP Device Name: SPA112
Firmware Version: 1.2.1 (004)
ISP Name: Cogeco Cable
Computer OS: Windows 7
Router: DI-604

Re: Call waiting disconnects when switching

Post by h00ch »

OK, so it looks like the caller is being displayed, but when pressing the Flash button, the call is dropped.
Sante des femmes www.viagrasansordonnancefr.com vente libre en France
h00ch
Just Passing Thru
Posts: 16
Joined: 10/11/2012
SIP Device Name: SPA112
Firmware Version: 1.2.1 (004)
ISP Name: Cogeco Cable
Computer OS: Windows 7
Router: DI-604

Re: Call waiting disconnects when switching

Post by h00ch »

Any support people here? Am I going to get a response before 1 month after posting this issue?
Sante des femmes www.viagrasansordonnancefr.com vente libre en France
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Call waiting disconnects when switching

Post by Fongo Support »

h00ch wrote:Any support people here? Am I going to get a response before 1 month after posting this issue?
Hi there,

Please send me a PM with the account details and I will have a look. Also, if you have opened a support ticket for this issue, please provide that as well.

Thanks,