Follow Me Settings screw up

[kcmok]

when I use simultaneous mode calls do not call forward.
When I use sequential mode phone itself does not ring and the number of rings cannot be changed/edited - it says the number is already used.
Please fix the bug.

[Fongo Support]

when I use simultaneous mode calls do not call forward.
When I use sequential mode phone itself does not ring and the number of rings cannot be changed/edited - it says the number is already used.
Please fix the bug.

Hi there,

I have replied to your PM as well. Before we categorize this as a bug, I did asked you to provide additional information/details.

It is very difficult to narrow down the issue based on the information you provided here.

Important** If you have a support ticket opened for this issue- please include that when you send me PM

To open a support ticket:

http://support.fongo.com/anonymous_requests/new

Thanks,

[kcmok]

when I use simultaneous mode calls do not call forward.
When I use sequential mode phone itself does not ring and the number of rings cannot be changed/edited - it says the number is already used.
Please fix the bug.

Hi there,

I have replied to your PM as well. Before we categorize this as a bug, I did asked you to provide additional information/details.

It is very difficult to narrow down the issue based on the information you provided here.

Important** If you have a support ticket opened for this issue- please include that when you send me PM

To open a support ticket:

http://support.fongo.com/anonymous_requests/new

Thanks,

I have replied to your reply to my PM and point out that after you changed certain global settings with simultaneous mode all forwarded numbers ring but when switch to sequential mode, only forwarded numbers ring but not the number being called. Besides, when trying to change the number of rings for the forwarded number, it gives an error message saying "the number is already used as a forwarded number by someone else" and does not allow me to change.
I, being the end-user, has no way to make it work. If this is not a bug in your software, then can you tell me what it is?