no incoming sound

[jnjlegare]

I have a grandstream ht502 and bell fibe internet I have opened the ports on my router and it is still not working. I can call out and receive calls but I cannot hear anything incoming. any help would be greatly appreciated thank you in advance

[Fongo Support]

I have a grandstream ht502 and bell fibe internet I have opened the ports on my router and it is still not working. I can call out and receive calls but I cannot hear anything incoming. any help would be greatly appreciated thank you in advance

Hi there,

Which ports did you open?

Please let me know.

Thanks,

[ask1962]

I am having the same issue -can make calls but since July 1 the phone does not ring? I did check the ringer and the configuration on my HT702 grandstream and my router. Please advice a resolution and also which ports are to be opened, thanks

[Fongo Support]

I am having the same issue -can make calls but since July 1 the phone does not ring? I did check the ringer and the configuration on my HT702 grandstream and my router. Please advice a resolution and also which ports are to be opened, thanks

Hi there,

Looks like your issue is different- since you checked everything and home phone is still not working.

Please see below from Jake and open a support ticket for this issue:

http://forum.fongo.com/viewtopic.php?f= ... ket#p50968

Please send me a PM with the ticket# and I will investigate this asap.

Thanks,