Outbound Caller Id Issue not Caller Name Display

[gouriganeshanet]

Hi There,

When I dial a Telephone Number from My FPL to Mobile, I am observing 2 Different Display

1. Call Calling
2. Sometimes the My FPL Number .

I called FPL Customer Service, They advice that they wont Promise the Out Going Caller ID Number .

But I have Read in this forum, They can't Promise the Caller Name to be Displayed, but Definetely the Caller ID will be Displayed. I dont Understand what is the issue . is it the issue with the FPL CSR Knowledge or What ?

It was all working fine when i Had FPL Telphone number , since I have ported No from Bell to FPL, I think this might be causing the issue ???

Could you please help ?

[FONGO_steve]

Do you remember who you spoke with at support? I'll address that issue for you.

As per the number not showing up after porting, can you PM this issue to admin? He's our porting rep and can double check if all his systems were updated properly when the number came over.

[gouriganeshanet]

Yep, I do remember , I called yesterday morning, spoke to rep, put me on hold and came back saying that try again after 5 min and Adviced, Usally it is all automatic but some time we need to force it , so he has done the changes to my account. should be ok, if not call back, Since i was in office, when i went back home and tried , Still the same issue, called back again, spoke To OSCAR, he adviced, whoever say to you that they can fix the Caller ID is just wrong Information as FPL cant Promise the out bound call Display, we only Promise the Incoming call is not poping up, then its a issue from FPL we will investigate .

I was not satisfied with the answer given by the REP, I called today and again, i was able to speak to same Guy Oscar, he answered the same .

One more question, If i Forward my FPL number to My Mobile, Can I see my Incoming number ?
-- what i observe is same Call Calling. not the the Telephone number. is it an issue ??

[FONGO_steve]

Yep, I do remember , I called yesterday morning, spoke to rep, put me on hold and came back saying that try again after 5 min and Adviced, Usally it is all automatic but some time we need to force it , so he has done the changes to my account. should be ok, if not call back, Since i was in office, when i went back home and tried , Still the same issue, called back again, spoke To OSCAR, he adviced, whoever say to you that they can fix the Caller ID is just wrong Information as FPL cant Promise the out bound call Display, we only Promise the Incoming call is not poping up, then its a issue from FPL we will investigate .

I was not satisfied with the answer given by the REP, I called today and again, i was able to speak to same Guy Oscar, he answered the same .

One more question, If i Forward my FPL number to My Mobile, Can I see my Incoming number ?
-- what i observe is same Call Calling. not the the Telephone number. is it an issue ??

The forwarding issue has been reported - but the trouble here is we aren't sure if this is us, a downstream carrier, or the mobile companies. Our logs show that everything is sending out perfectly, but it isn't being received. Another user in a thread suggested that this might be done by the cell companies to prevent people from abusing My5 plans, but I can't personally say.

Want to PM me your number? I'll take a look into this and try a test or two from your account and see what I can find. Perhaps your initial issue might be linked with the follow-me CID issue, and might give us more info to go on.