Solved - Can't make or receive calls

[wambam]

I just got FreePhoneLine and I can't seem to make or receive calls. When I call my FreePhoneLine number from my cell phone the phone will ring but when I try to answer it there is no one on the line just dead air and eventually a busy signal. my cell phone on the other hand will keep ringing until I get voice mail as if I have not picked up the phone.

When I try to make a call form my FreePhoneLine number I have a dial tone and after I try to make a call it's silent. no ringing and eventually a busy signal.

According to the call logs my outgoing calls are never made and my incoming call are never answered.

Does anyone have any suggestions on how to fix this issue or what the problem might be?

I used this guide to set up my Cisco SPA112 phone adapter http://blog.voipdiy.com/2013/07/configu ... ineca.html
My configs are identical. I have also set the IP address of my SPA in DMZ just in case my firewall was causing any issues but I'm still having the same issues.

[Fongo Support]

I just got FreePhoneLine and I can't seem to make or receive calls. When I call my FreePhoneLine number from my cell phone the phone will ring but when I try to answer it there is no one on the line just dead air and eventually a busy signal. my cell phone on the other hand will keep ringing until I get voice mail as if I have not picked up the phone.

When I try to make a call form my FreePhoneLine number I have a dial tone and after I try to make a call it's silent. no ringing and eventually a busy signal.

According to the call logs my outgoing calls are never made and my incoming call are never answered.

Does anyone have any suggestions on how to fix this issue or what the problem might be?

I used this guide to set up my Cisco SPA112 phone adapter http://blog.voipdiy.com/2013/07/configu ... ineca.html
My configs are identical. I have also set the IP address of my SPA in DMZ just in case my firewall was causing any issues but I'm still having the same issues.

Hi there,

Please follow the steps below to get your line up and running:

1. reset device to factory defaults asap
2. Upgrade your firmware:
http://forum.fongo.com/viewtopic.php?f=15&t=9410

3. remove spa112 from DMZ
4. Reconfigure device using the attached document as a reference
5. Ensure that the required ports are fwded in your router

-UDP-5060- 5080
-UDP- 16384-16482

Please let me know if there are any issues after performing this suggestion.

Thanks,

[wambam]

Hi thanks for the reply. I preformed all the steps indicated and I still have the same problem

[Fongo Support]

Hi thanks for the reply. I preformed all the steps indicated and I still have the same problem

Hi there,

Please open a support ticket for this issue:

http://support.fongo.com/anonymous_requests/new

and send me a PM with the ticket number once received.

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Thanks,

[wambam]

Turns out that the problem appeared to be my router. I am using a D-link dir-615 and I had to update the firmware for it to work. I wouldn't have figured this out without Fongo support so thank you.