Breaking Up

[March14]

Hello. Over past month, the person on the other end of the phone frequently complains about my voice breaking up. I hear the person perfectly fine though.

I have Rogers Lite and my router is D-Link WBR-1310

Any help is appreciated. My wife is getting annoyed!

[Fongo Support]

Hello. Over past month, the person on the other end of the phone frequently complains about my voice breaking up. I hear the person perfectly fine though.

I have Rogers Lite and my router is D-Link WBR-1310

Any help is appreciated. My wife is getting annoyed!

Hi there,

Please follow the steps below to get your line up and running:

1. reset device to factory defaults asap
2. Upgrade your firmware:
http://forum.fongo.com/viewtopic.php?f=15&t=9410

3. remove spa112 from DMZ
4. Reconfigure device using the attached document as a reference
5. Ensure that the required ports are fwded in your router

-UDP-5060- 5080
-UDP- 16384-16482

6. On your wireless router, please ensure that:
a) UPNP is enabled
b)SIP ALG is disabled

Please let me know if there are any issues after performing this suggestion.

Thanks,

[nanyte]

Hello. Over past month, the person on the other end of the phone frequently complains about my voice breaking up. I hear the person perfectly fine though.

I have Rogers Lite and my router is D-Link WBR-1310

Any help is appreciated. My wife is getting annoyed!

Hello, according to the Rogers website, Lite is 256kbs up bandwidth. This is your problem. If you upgrade to a plan with 1mb upload your problem will disappear. I use to have .5 and this happened occasionally, I can just imagine how bad it would be with 256.

[MN_118]

Having a similar problem - issue sometimes the other party cannot hear us, sometimes we cannot hear the other party, cracking up line in conversation, sometime line goes dead - (silent) midway through calls. Parents use the internet for browsing, downloads is minimal, just youtube or streaming media below 50gb/month
- any help would be much appreciated !!!

Settings as of Jul 9, 2015:

Rogers Basic (through 3rd party start comm) - 6mb download, .5 upload?
speedtest.net: average: ~5.5-5.94 download, upload .23 - .25
Firmware Name: dpc3825-v302r125572-131113a-ROG.bin
Firmware Build Time: Nov 13 15:51:58 2013 (Anyone have a higher version?)

http://communityforums.rogers.com/t5/fo ... d-id/17744


Modem/Router: DPC 3825 - purchased from online, MFG Warranty is usually 1 year?
---Cisco says talk to ISP, ISP says talk to vendor, vendor says talk to Cisco

splitter from cable into home - 3.5b internet, 7db - tv1, 7db - tv2

Rogers now as 3 channels instead of 4 - one with ZERO

Power Level: Signal to Noise Ratio:
Channel 1: -6.7 dBmV 35.6 dB
Channel 2: -6.1 dBmV 35.1 dB
Channel 3: -6.6 dBmV 33.9 dB
Channel 4: -7.1 dBmV 35.8 dB
Channel 5: -7.3 dBmV 35.9 dB
Channel 6: -7.2 dBmV 35.6 dB
Channel 7: -7.9 dBmV 35.3 dB
Channel 8: -8.3 dBmV 35.1 dB

Power Level:
Channel 1: 51.0 dBmV
Channel 2: 50.9 dBmV
Channel 3: 50.9 dBmV
Channel 4: 0.0 dBmV

VOIP adapter: Grandstream: HT 286
firmware: HT287 Rev4.1 ???
local SIP port: 5060 (default 5060)
local RTP port: 5004 (1024-65535, default 5004)

1) Has Rogers manipulated the line to get a low/bad signal?
2) Is the DPC 3825 the issue? (firmware or physical)
3) Is the HT Grandstream 286 modem the problem? (firmware or physical) upgrade / switch to something else?
4) Need to upgrade to higher service ? - (if all else fails)

[MN_118]

Having a similar problem - issue sometimes the other party cannot hear us, sometimes we cannot hear the other party, cracking up line in conversation, sometime line goes dead - (silent) midway through calls. Senior parents use the internet for browsing, downloads is minimal, just youtube or streaming media below 50gb/month
- any help would be much appreciated !!!

Settings as of Jul 9, 2015:

Rogers Basic (through 3rd party start comm) - 6mb download, .5 upload?
speedtest.net: average: ~5.5-5.94 download, upload .23 - .25
Firmware Name: dpc3825-v302r125572-131113a-ROG.bin
Firmware Build Time: Nov 13 15:51:58 2013 (Anyone have a higher version?)

http://communityforums.rogers.com/t5/fo ... d-id/17744

Modem/Router: DPC 3825 - purchased from online, MFG Warranty is usually 1 year?
---Cisco says talk to ISP, ISP says talk to vendor, vendor says talk to Cisco

splitter from cable into home - 3.5b internet, 7db - tv1, 7db - tv2

Rogers now as 3 channels instead of 4 - one with ZERO

Power Level: Signal to Noise Ratio:
Channel 1: -6.7 dBmV 35.6 dB
Channel 2: -6.1 dBmV 35.1 dB
Channel 3: -6.6 dBmV 33.9 dB
Channel 4: -7.1 dBmV 35.8 dB
Channel 5: -7.3 dBmV 35.9 dB
Channel 6: -7.2 dBmV 35.6 dB
Channel 7: -7.9 dBmV 35.3 dB
Channel 8: -8.3 dBmV 35.1 dB

Power Level:
Channel 1: 51.0 dBmV
Channel 2: 50.9 dBmV
Channel 3: 50.9 dBmV
Channel 4: 0.0 dBmV

VOIP adapter: Grandstream: HT 286
firmware: HT287 Rev4.1 ???
local SIP port: 5060 (default 5060)
local RTP port: 5004 (1024-65535, default 5004)

1) Has Rogers manipulated the line to get a low/bad signal?
2) Is the DPC 3825 the issue? (firmware or physical)
3) Is the HT Grandstream 286 modem the problem? (firmware or physical) upgrade / switch to something else?
4) Need to upgrade to higher service ? - (if all else fails)