911 call error
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davecool
- Quiet One
- Posts: 35
- Joined: 10/21/2012
- SIP Device Name: HT701
- Firmware Version: 1.0.3.1
- ISP Name: TekSavvy
- Computer OS: Mac OS X 10.8
- Router: TP-Link TL-WR1043ND
911 call error
This was very strange. I called 911 yesterday after hearing a car accident on my street. Fortunately it wasn't an emergency in my home because when I called, nothing happened. The first time I called, the line was just silent. I hung up after 30 seconds. When I tried the call again, a message came on and said something like "account is already in use". Anyone heard of this? Any idea what happened or how to ensure 911 works correctly in the future?
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davecool
- Quiet One
- Posts: 35
- Joined: 10/21/2012
- SIP Device Name: HT701
- Firmware Version: 1.0.3.1
- ISP Name: TekSavvy
- Computer OS: Mac OS X 10.8
- Router: TP-Link TL-WR1043ND
Re: 911 call error
Um, pretty important... Anyone from Fongo care to reply?
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FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
Re: 911 call error
this sounds like it was related to your connection and not an issue with e911 services.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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cisco
- Just Passing Thru
- Posts: 2
- Joined: 09/11/2013
Re: 911 call error
Just to chime in on my 911 experience. I did need to use 911 and while it worked, it took extremely long time to talk to anyone at local Fire/EMS/Police department. All 911 goes to the 3rd party dispatch centre, they ask phone number, my address then they call local 911 center and relay that information again. By the time I actually got to talk to anyone and report emergency, it took at least 2 to 3 minutes.
This is how the rule is for every voip provider. If you have a cell phone nearby, do use it first. I do not want to wait 2 extra minutes if I have a heart attack patient next to me.
This is how the rule is for every voip provider. If you have a cell phone nearby, do use it first. I do not want to wait 2 extra minutes if I have a heart attack patient next to me.