What is the number to the "Call Center" to make a purchase?

[grant]

The website won't accept my purchase (to transfer a number). It tells me:

"Error: IP country match invalid. Please call the Call Center to make a purchase."

How do I call the "Call Center"? The fongo # only have a voicemail and tells customers *NOT* to leave a message.

[Fongo Support]

The website won't accept my purchase (to transfer a number). It tells me:

"Error: IP country match invalid. Please call the Call Center to make a purchase."

How do I call the "Call Center"? The fongo # only have a voicemail and tells customers *NOT* to leave a message.

Hi there,

Please open a support ticket for this issue:

http://support.fongo.com/anonymous_requests/new'

Once you get the ticket#, please send me a PM:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Thanks,

[grant]

I sent you a PM, and replied to the email for the support ticket, and since then I haven't heard any response.

All I want to do is pay for a # transfer. I don't understand why it's so difficult. If I need to "call the Call Center" to sort this out that's fine, all I need is the #.

[Fongo Support]

I sent you a PM, and replied to the email for the support ticket, and since then I haven't heard any response.

All I want to do is pay for a # transfer. I don't understand why it's so difficult. If I need to "call the Call Center" to sort this out that's fine, all I need is the #.

Hi there,

I apoligize for the delay.

Please send me a PM again with the ticket# and I will investigate this asap.

Thanks,

[FONGO_mike]

I sent you a PM, and replied to the email for the support ticket, and since then I haven't heard any response.

All I want to do is pay for a # transfer. I don't understand why it's so difficult. If I need to "call the Call Center" to sort this out that's fine, all I need is the #.

Hi Grant, FPL and Fongo do not have "call centers", all support is done online.

[grant]

Hi Grant, FPL and Fongo do not have "call centers", all support is done online.

If that is the case then why does the web page tell me to "Please call the call center to make a purchase"? ... am confused ....

[FONGO_mike]

customers who had signed up for DSL services will still receive that support (and is a big reason why i am still on the forums as i tend to be the one they would speak with should issues arise with their DSL services.

[Jake]

customers who had signed up for DSL services will still receive that support (and is a big reason why i am still on the forums as i tend to be the one they would speak with should issues arise with their DSL services.

Mike, I think the point that Grant is trying to make is - When the world credits payment did not go through, why is there a message telling people to call the Call Center, when there is no number to call?

Wouldn't it make more sense for the error message to instead say to "Click here to open a support ticket"?

I know there is a number to call for other reasons, but if there isn't one allocated to call when a payment doesn't go through, then that error message should really be changed.

[FONGO_mike]

I see what you mean, i will pass that along to the right people. (Sorry for the missunderstanding)

[Fongo Support]

customers who had signed up for DSL services will still receive that support (and is a big reason why i am still on the forums as i tend to be the one they would speak with should issues arise with their DSL services.

Mike, I think the point that Grant is trying to make is - When the world credits payment did not go through, why is there a message telling people to call the Call Center, when there is no number to call?

Wouldn't it make more sense for the error message to instead say to "Click here to open a support ticket"?

I know there is a number to call for other reasons, but if there isn't one allocated to call when a payment doesn't go through, then that error message should really be changed.

Hi Jake,

Thank you very much for your suggestion, this has been passed to the dev team.

On another side of things- I have replied to the user on PM and on the ticket twice and I have received no feedback. I was under the impression that this is urgent and needs to be resolved asap.

Perhaps it was not urgent. Hopefully he will answer soon.

Thanks,

Thanks,