SIP/2.0 401 Unauthorized

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SIPPing
Just Passing Thru
Posts: 2
Joined: 09/05/2013

SIP/2.0 401 Unauthorized

Post by SIPPing »

"SIP/2.0 401 Unauthorized" is the message I get when I try to connect via Linphone (for windows phone).

I was previously able to connect and make calls for the last 3 weeks. My pap2 can still connect so I know it's not an account issue.

Is freephoneline banning the Linphone user agent? Any ideas why freephoneline is suddenly refusing my connection?
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: SIP/2.0 401 Unauthorized

Post by Jake »

If it is trying to register too fast they might be blocking it. Make sure the registration times are within their parameters. http://support.freephoneline.ca/entries ... redentials

The other thing I would check is the username and password (password in particular) as it might be you have entered them wrong. il10oO can look all very similar in some fonts. Paste them into notepad (or as Mike suggests a browser) as it will make them easier to read.

The only thing I recall them blocking is the Asterisk useragent, but I have since that has been allowed although I have not tested it.
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FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: SIP/2.0 401 Unauthorized

Post by FONGO_mike »

You may want ot check your registry expiration times and make sure you are configured 100% to the settings Fongo lists.
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SIPPing
Just Passing Thru
Posts: 2
Joined: 09/05/2013

Re: SIP/2.0 401 Unauthorized

Post by SIPPing »

There doesn't appear to be any option to set the registration times in the app
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: SIP/2.0 401 Unauthorized

Post by Fongo Support »

SIPPing wrote:There doesn't appear to be any option to set the registration times in the app
Hi there,

You might want to try another app. Customers using Csip simple with no issues.

Thanks,