Inbound not working: Straight to voicemail

[joan85]

Recently setup my phone using Obi100.

It was working great for couple of days, however today all calls go to voice mail. From outbound perspective it rings once, before going to voice mail. From inbound perspective you hear it ring, but it disconnects when you pick up.

What could be the issue? Outbound is still working fine.

[Fongo Support]

Recently setup my phone using Obi100.

It was working great for couple of days, however today all calls go to voice mail. From outbound perspective it rings once, before going to voice mail. From inbound perspective you hear it ring, but it disconnects when you pick up.

What could be the issue? Outbound is still working fine.

Hi there,

Please ensure that your OBI is setup as per FPL gudelines.

http://support.freephoneline.ca/entries ... redentials

Items that require your urgent attention:

Registration Interval:3600 seconds (1 hour)

Registration Expiry: 3600 seconds (1 hour)

Failed Registration Re-Try Interval:120 seconds

On the OBI-

You need to update the interval of between registration from 60. sec to 3600 sec.

1. Open the Service Providers menu, the ITSP Profile A, B, C or D (Obi202). Obi100 & 110 has only A & B
2. Click on SIP
3. Uncheck the default
4. Change Registration period from “60” to “3600” (no double quote)

Please see attached.

Try this suggestion and let me know if there's any improvement.

Thanks,

[joan85]

I do have that those settings. It was working fine when I went to sleep!

I reset and tried from scratch with no success. I hear it ring once, and then it goes straight to voice mail. If I pickup within the first ring, it connects. If I don't, I get the voice mail, and dial tone on the receiving end.

[joan85]

Solved. Pretty simple in the end. Somehow the # of rings before voicemail got changed to 1 in the online portal.