no incoming calls

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magvet
Just Passing Thru
Posts: 12
Joined: 04/25/2013
SIP Device Name: speedtouch 780wl
ISP Name: acanac
Computer OS: windows 7
Router: speedtouch 780wl

no incoming calls

Post by magvet »

hello,

i have a speedtouch 780wl ,i have done the setup successfully ,there is outgoing calls ,but no incoming calls. when i use it to call someone i can do that and it's display my number but when i call my number with a cell phone ,another person answer me .
i think the support team must do something because the issue if from their server and is not from the setup of my modem .
it's not the first time that i setup a speedtouch 780wl with a freephoneline number.

thx
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: no incoming calls

Post by Fongo Support »

magvet wrote:hello,

i have a speedtouch 780wl ,i have done the setup successfully ,there is outgoing calls ,but no incoming calls. when i use it to call someone i can do that and it's display my number but when i call my number with a cell phone ,another person answer me .
i think the support team must do something because the issue if from their server and is not from the setup of my modem .
it's not the first time that i setup a speedtouch 780wl with a freephoneline number.

thx
Hi there,

I already replied to you- config issue on the modem.

Please verify.

Thanks,
magvet
Just Passing Thru
Posts: 12
Joined: 04/25/2013
SIP Device Name: speedtouch 780wl
ISP Name: acanac
Computer OS: windows 7
Router: speedtouch 780wl

Re: no incoming calls

Post by magvet »

thanks a lot it was a mistake of my setup ,i put voip.freephoneline.com instead of the phone number in the URI .
now it works perfect.