Cannot get free version to work

[drosera999]

Hi,

I'd like to try out the free version of the app, but I can neither hear nor be heard. I get the error that port 13000 must be available. I'm not very computer savy, but my firewall says the app is allowed, and I have configured my router to allow the port as well. Still no change when I test the connection. what else can I try?

system info:

windows 7
Avast anti-virus
Linksys router
Bell/Sympatico ISP with modem

If any other info is needed, let me know.

Thank you.

[Fongo Support]

Hi,

I'd like to try out the free version of the app, but I can neither hear nor be heard. I get the error that port 13000 must be available. I'm not very computer savy, but my firewall says the app is allowed, and I have configured my router to allow the port as well. Still no change when I test the connection. what else can I try?

system info:

windows 7
Avast anti-virus
Linksys router
Bell/Sympatico ISP with modem

If any other info is needed, let me know.

Thank you.

Hi there,

If you have the Bell2wire modem- please see below:

http://forum.fongo.com/viewtopic.php?f=15&t=8596

Thanks,

[drosera999]

Thank you for your response.

The link you provided does not seem to show the modem that I am using , which is a SpeedStream 5200-Series. The UI is completely different, and I can find nothing similar to what is shown in that article.

[Fongo Support]

Thank you for your response.

The link you provided does not seem to show the modem that I am using , which is a SpeedStream 5200-Series. The UI is completely different, and I can find nothing similar to what is shown in that article.

Hi there,

What is the model of your wireless router connected to Bell modem?

Thanks,

[drosera999]

My router model is Linksys WRT61ON version 2.

[Fongo Support]

My router model is Linksys WRT61ON version 2.

Hi there,

Please see below:

http://portforward.com/english/routers/ ... neline.htm

Please try and let me know.

Thanks,

[drosera999]

I downloaded the program to create a static IP. It seemed to work. I then entered the 13000-13001 values in my router, and checked with the port checking app. The port is not open, and the IP address it returns is not the same as what I selected for the Static IP app.