I bought the Activation key tonight to replace my current VOIP provider. I'm currently able to received and make call using my current VOIP provided but once I switched my information to FreePhoneLine, I cannot hear the person I'm calling. If I switch back the info to my current provider everything is working properly.
I'm using and SPA-3000 with firmware 3.20(GW)
Thanks
Can't hear caller
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mysteryman
- One Hit Wonder
- Posts: 1
- Joined: 11/12/2013
- SIP Device Name: SPA-3000
- Firmware Version: 3.1.20
- ISP Name: ElectronicBox
- Computer OS: Windows 8.1
- Router: Airport Extreme
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bridonca
- Technical Support
- Posts: 1225
- Joined: 11/16/2009
- SIP Device Name: Netgear WGR615V
- Firmware Version: latest
- ISP Name: Eastlink
- Computer OS: XP
Re: Can't hear caller
On the router, you need to open up RTP ports 16384-16482 and forward them to the ATA. That is assuming you did not change the default RTP ports on the SPA-3000. adjust accordingly if so. after the change, power down the modem, router and ATA, and then power them back up after a minute. That assures the devices will use the new settings.