Nokia E63 Incoming call stops randomly

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paramvirs
Just Passing Thru
Posts: 17
Joined: 02/17/2010
SIP Device Name: Nokia E63
Firmware Version: 200.21.012
ISP Name: Rogers Cable
Computer OS: WinXP

Nokia E63 Incoming call stops randomly

Post by paramvirs »

i have a nokia E63, it works fine for some time like 6 hrs and then it stops receiving incoming calls from FPL account.
All the calls then go to my voicemail. I checked and saw that SIP profile was shown as connected to FPL.
I tried an outgoing call and it worked fine.
I again tried incoming call but it went to voicemail.
Now i re-registered my SIP profile, i mean i changed its setting from "Always on" to "when needed" and then again back to "Always on". It solved the problem.
But after few random hours mostly more than 4 hrs, incoming calls again stopped working.
Rebooting the phone also solves this problem.
Can someone help me out here?I need phone to be always on and always ready to receive calls.

Here is the process i used to register my phone to FPL http://forum.freephoneline.ca/viewtopic.php?f=15&t=1046
User avatar
Bloodsong
Tried and True
Posts: 362
Joined: 09/18/2009
SIP Device Name: Zoiper| Grandstream GXP2000
ISP Name: Tek Savvy Internet (DSL)
Computer OS: CentOS, Arch, Widows 7, AIX, AS/400
Router: Cisco ASA 5520
Smartphone Model: Samsung Galaxy Ace Q
Android Version: 2.3.6
Location: Simcoe County

Re: Nokia E63 Incoming call stops randomly

Post by Bloodsong »

First thing I can suggest is that you look for a "registration expiry" setting. It's usually defaulted to 3600 (I assume seconds), which would be 1 hour, but several people who have this sort of issue have found that dropping it to something around 600 has helped.
paramvirs
Just Passing Thru
Posts: 17
Joined: 02/17/2010
SIP Device Name: Nokia E63
Firmware Version: 200.21.012
ISP Name: Rogers Cable
Computer OS: WinXP

Re: Nokia E63 Incoming call stops randomly

Post by paramvirs »

thanks for the suggestion. can someone also suggest that where i can find this "registration expiry" setting in my nokia E63 phone.
I have even installed "Sip voip settings" program but cant seem to find "registration expiry".
There are other settings like
TCP NAT bind refresh=0, UDP NAT bind refresh=0, CRLF refresh=ON for FPL profile OR
TCP NAT bind refresh=1200, UDP NAT bind refresh=28 for my wireless network connection.
paramvirs
Just Passing Thru
Posts: 17
Joined: 02/17/2010
SIP Device Name: Nokia E63
Firmware Version: 200.21.012
ISP Name: Rogers Cable
Computer OS: WinXP

Re: Nokia E63 Incoming call stops randomly

Post by paramvirs »

i had solved this problem. Eventually the problem was created by me few months back when i was struggling to get FPL working on my phone.
I installed "SIP VOIP Settings" utility and unders NAT Firewall Settings -> My FPL profile name, i had changed the values during testing.
Now i deleted this "My FPL profile name" and re added it.
The cellphone is working fine now.No missed incoming calls.

Thanks all for their support
User avatar
Bloodsong
Tried and True
Posts: 362
Joined: 09/18/2009
SIP Device Name: Zoiper| Grandstream GXP2000
ISP Name: Tek Savvy Internet (DSL)
Computer OS: CentOS, Arch, Widows 7, AIX, AS/400
Router: Cisco ASA 5520
Smartphone Model: Samsung Galaxy Ace Q
Android Version: 2.3.6
Location: Simcoe County

Re: Nokia E63 Incoming call stops randomly

Post by Bloodsong »

Ah, I'll have to remember that in future, not too many phone like devices where someone thinks to check firewall type settings.