Unable to update credit card information

[ironmike]

Good afternoon,

My balance appears to have fallen under $1.25 mark, and the credit card that is being used to fund the account has expired and I need to update the payment method.

However, when I log in to my account, the payment information area is not clickable and I cannot update this information.

Being the holiday season, I would really like to not run out of funds for when calling family.

The account is set up to auto-recharge, but I have also had issues with this in the past not working.

Any suggestions?

-m

[Jake]

I think you have to send in a support ticket for this. See my sig for links.

[Maxwell Smart]

To the original poster, what I did to update my credit card info was just to buy another $5, and at that point it let me update my credit card info.