[SOLVED] "This account is blocked"

[tmms]

I have used Freephoneline desktop application since years.
Worked OK until today's morning.
This morning, when I tried to check the voicemail, I've got the message "This account is blocked".
The same message was played when I tried to place a call from my account, as well as when I tried to call my FPL number from an external number.

To be clear, I am not aware of any wrongdoing, which could trigger this kind of reaction.

I've restarted the application. No change.
I still can to log into the Freephoneline.ca site. It shows all my settings as usual, with no indication that anything is wrong.

I don't see any way to contact the FPL in this matter, so I'd like to get some guidance, what can I do to get this service restored.

[Fongo Support]

I use Freephoneline desktop application since years.
Worked OK until today's morning.
This morning, when I tried to check the voicemail, I've got the message "This account is blocked".
The same message was played when I tried to place a call from my account, as well as when I tried to call my FPL number from an external number.

To be clear, I am not aware of any wrongdoing, which could trigger this kind of reaction.

I've restarted the application. No change.
I still can to log into the Freephoneline.ca site. It shows all my settings as usual, with no indication that anything is wrong.

I don't see any way to contact the FPL in this matter, so I'd like to get some guidance, what can I do to get this service restored.

Hi there,

This cannot be resolved here in the Public Forums.

re->don't see any way to contact the FPL in this matter

Please open a support ticket for this issue:

http://support.fongo.com/tickets/new

Please try to provide the relevant details in the ticket- including the telephone number associated with your account and the version of the Desktop app installed on your PC

Once you have the ticket#, please send me a PM:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Thanks,

[tmms]

PM sent.

By the way: when I tried to register for fongo support, I failed to resolve captcha 19 times. Only the 20th attempt was successful. Does it mean, that I am 95% machine and only 5% human ?

[tmms]

Problem solved by contacting the Fongo Support.

The only pity, that it took over 2 hours to test everything, doing several restarts, seeking help on forum, registering for support (with 20 tries to solve captcha), submitting tickets etc.

[luobo]

I meet the same problem today. Looks like I need to go through the same procedure.

[luobo]

successfully registered fongo support at the second attempt

[luobo]

logged a ticket
#49941 freephoneline account blocked
I have used Freephoneline desktop application for years. My last successfult call was made on Jan. 24, 2014.
Worked OK until today's morning.
This morning, when I tried to check the voicemail, I've got the message "This account is blocked".
The same message was played when I tried to place a call from my account, as well as when I tried to call my FPL number from an external number.
I've restarted the application. No change.
I still can to log into my account on the Freephoneline.ca site. It shows all my settings as usual, with no indication that anything is wrong.

[luobo]

sent Fongo Support a private message

[_gt_]

I have the same issue and have submitted a ticket but was told that support is not provided for freephoneline

[_gt_]

Hi I also have the same issue ticket #50203

This was working fine for many months and then all of a sudden it stopped working yesterday

[ning2013]

I have the same issue ticket #50615

[ning2013]

I have same problem, when I call in or call out , I got this message.my ticket ##50615

[Fongo Support]

I have same problem, when I call in or call out , I got this message.my ticket ##50615

Hi there,

I hope you will get this sorted out soon.

Thanks,

[FONGO_jeff]

If you are receiving a message that "This Account is Blocked" you will need to open a support ticket here: http://support.fongo.com/anonymous_requests/new

Do not PM me please.

Thanks.