Outgoing call has 1-way sound and no ringing.

Have a question or problem with your Fongo Home Phone service? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Home Phone Support Knowledge-base for more.
watermark
Quiet One
Posts: 28
Joined: 11/19/2010

Outgoing call has 1-way sound and no ringing.

Post by watermark »

I paid for voip unlock key and configure it on a sip adapter, which is behind a router/firewall. The sip adapter has 2 phone ports. The first port connects to fongo/freephoneline. The second port connects to other provider using Asterisk PBX. Now I experience the following problems:

- Outgoing call to non-fongo number has outgoing sound only, and has no ringing.
- Outgoing call to fongo number is fine. It has 2 way sound and ringing.
- Incoming calls are fine. 2 way sound. Not matter it is from fongo or non-fongo number.
- Tried voip.freephoneline.ca, voip2.freephoneline.ca. Same result.
- The second port is always fine. Incoming or outgoing calls. Ringing. Any number. All good.

I did not sniffer packets on sip adapter and guess:
- Ringing. Fongo does not pass back SIP 183 ring message properly for non-fongo number.
- No incoming sound on outgoing call to non-fongo number. The router does not recognize SIP message properly and does not a open dynamic port for incoming RTP traffic. But this router works fine with another provider.

Does anyone else have similar problem?
watermark
Quiet One
Posts: 28
Joined: 11/19/2010

Re: Outgoing call has 1-way sound and no ringing.

Post by watermark »

It is a NAT/Firewall problem. 2 way audio goes through after the phone adapter is put in DMZ.