INTERMITTENT PROBLEM- Cannot hear the calling party

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idlinea
Just Passing Thru
Posts: 2
Joined: 01/30/2014
SIP Device Name: Linksys PAP2T
ISP Name: ROGERS
Computer OS: WINDOWS XP
Router: Linksys WRT54G/GL/GS

INTERMITTENT PROBLEM- Cannot hear the calling party

Post by idlinea »

I have 2 accounts on the same Linksys PAP2T Adapter. In a random pattern (intermittently) I can not hear the calling party, while they can hear me, or, I receive the ring, can not hear the caller, while they get the answering service "on" like there is no answer. This happens for at least a couple of months.
I re-configured the device - no improvement. Replaced the box with a new one - the problem appears to be the same. My ISP is Rogers. Cable connection (as it is for many years). The adapter is connected to a router which doesn't seam to have any problems with the rest of the network. No hardware changes were done recently whatsoever. My router is Linksys WRT54G/GL/GS

Please help!
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: INTERMITTENT PROBLEM- Cannot hear the calling party

Post by Fongo Support »

idlinea wrote:I have 2 accounts on the same Linksys PAP2T Adapter. In a random pattern (intermittently) I can not hear the calling party, while they can hear me, or, I receive the ring, can not hear the caller, while they get the answering service "on" like there is no answer. This happens for at least a couple of months.
I re-configured the device - no improvement. Replaced the box with a new one - the problem appears to be the same. My ISP is Rogers. Cable connection (as it is for many years). The adapter is connected to a router which doesn't seam to have any problems with the rest of the network. No hardware changes were done recently whatsoever. My router is Linksys WRT54G/GL/GS

Please help!
Hi there,

I suggest to open a support ticket for this issue.

Thanks,
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idlinea
Just Passing Thru
Posts: 2
Joined: 01/30/2014
SIP Device Name: Linksys PAP2T
ISP Name: ROGERS
Computer OS: WINDOWS XP
Router: Linksys WRT54G/GL/GS

Re: INTERMITTENT PROBLEM- Cannot hear the calling party

Post by idlinea »

Thanks, I did and received reply. Will update the forum shortly.
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syuusuke
Just Passing Thru
Posts: 10
Joined: 12/30/2012
SIP Device Name: Obi110
Firmware Version: 1.2.1
ISP Name: Teksavvy
Computer OS: Win 7
Router: pfSense

Re: INTERMITTENT PROBLEM- Cannot hear the calling party

Post by syuusuke »

Please fill us in when you get this problem resolved. I'm also encountering the same issue as well. Today, the line keeps on cutting off randomly for no reason.
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: INTERMITTENT PROBLEM- Cannot hear the calling party

Post by Fongo Support »

syuusuke wrote:Please fill us in when you get this problem resolved. I'm also encountering the same issue as well. Today, the line keeps on cutting off randomly for no reason.
Hi there,

Do you have the same setup? You have 2 FPL accounts running on same ATA?

Can you please provide some details?

Thanks,
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syuusuke
Just Passing Thru
Posts: 10
Joined: 12/30/2012
SIP Device Name: Obi110
Firmware Version: 1.2.1
ISP Name: Teksavvy
Computer OS: Win 7
Router: pfSense

Re: INTERMITTENT PROBLEM- Cannot hear the calling party

Post by syuusuke »

Hi there,

Do you have the same setup? You have 2 FPL accounts running on same ATA?

Can you please provide some details?

Thanks,
Hello support,

No I do not have the same setup as OP. I only have 1 FPL account using Obihai 110. I think I have to create a support ticket because I'm suffering more than the usual packet loss during calls now.
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leiz_ca
Just Passing Thru
Posts: 5
Joined: 02/07/2014
SIP Device Name: Huawei Mate
ISP Name: Telus
Computer OS: Android

Re: INTERMITTENT PROBLEM- Cannot hear the calling party

Post by leiz_ca »

Hi support,

Any update on this? I have the same problem, except I am using SIP software instead of ATA. Thanks!
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: INTERMITTENT PROBLEM- Cannot hear the calling party

Post by Fongo Support »

leiz_ca wrote:Hi support,

Any update on this? I have the same problem, except I am using SIP software instead of ATA. Thanks!
Hi there,

Can you please send me a PM with your ticket# and I will investigate this.

Thanks,
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leiz_ca
Just Passing Thru
Posts: 5
Joined: 02/07/2014
SIP Device Name: Huawei Mate
ISP Name: Telus
Computer OS: Android

Re: INTERMITTENT PROBLEM- Cannot hear the calling party

Post by leiz_ca »

PM sent. Thanks for your help!
Fongo Support wrote:
leiz_ca wrote:Hi support,

Any update on this? I have the same problem, except I am using SIP software instead of ATA. Thanks!
Hi there,

Can you please send me a PM with your ticket# and I will investigate this.

Thanks,
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