311 Call = long distance call

[domptg]

This morning I had to call city 311 number. Guess what? For the 14 minutes call I was charged 3cent per minute which is 46 cents. Come in guys this is not a long distance call !! Please get the refund and let me know how to fix it. Thanks

[Fongo Support]

This morning I had to call city 311 number. Guess what? For the 14 minutes call I was charged 3cent per minute which is 46 cents. Come in guys this is not a long distance call !! Please get the refund and let me know how to fix it. Thanks

Hi there,

Please refer to the FAQ below:

http://support.fongo.com/entries/228674 ... -be-called

Please avoid calling that number as it will be long distance,

Thanks,

[Jake]

To be fair, that is for Fongo, but I do know there is the same entry for FPL http://support.freephoneline.ca/entries ... -be-called

Also, it does not say about 311 numbers. 310 yes, but I can't find anything in the support pages saying 311 numbers will be charged.

The rate tool (http://www.fongo.com/calling/long-distance/) does say that 311 numbers are not free, so maybe the support pages need to be updated.

@domptg If you are going to need to call 311 often, I would look on the city's web page for a 1800 or direct dial number instead.