Receiving call issue

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philiptian
Just Passing Thru
Posts: 4
Joined: 02/26/2014
SIP Device Name: obi110

Receiving call issue

Post by philiptian »

Hi, my ATA is OBI110. From yesterday when I receive incoming call there is no voice. I tested, when I received call, the caller actually still not connected and will go to voicemail in the end. But I tested GV with no this issue. Outcoming call is no problem. Also forwarding call also is ok. Need help. Thanks!
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Receiving call issue

Post by Fongo Support »

philiptian wrote:Hi, my ATA is OBI110. From yesterday when I receive incoming call there is no voice. I tested, when I received call, the caller actually still not connected and will go to voicemail in the end. But I tested GV with no this issue. Outcoming call is no problem. Also forwarding call also is ok. Need help. Thanks!
Hi there,

You will need to reset OBI to factory defaults- details below:

1.Reset OBI to factory defaults
http://www.obihai.com/faq/Troubleshooti ... tory-Reset
3. Add device to Obi portal
4. Select Freephoneline as a provider
5. Enter your name, sip user id and sip password
Name: Your name
User: your FPL sip user ID
Pass: your FPL SIP password
6. click on submit
7. After 2 minutes, your device will be configured

Test the line and let me know.

Thanks,
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philiptian
Just Passing Thru
Posts: 4
Joined: 02/26/2014
SIP Device Name: obi110

Re: Receiving call issue

Post by philiptian »

Did according to your instruction. Everything is working now. Thank you very much for your quick response.
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philiptian
Just Passing Thru
Posts: 4
Joined: 02/26/2014
SIP Device Name: obi110

Re: Receiving call issue

Post by philiptian »

Hi, there

I still have problem to receive call. It will go directly to voicemail. After I change configuration or power off/on, it will go back to normal(can receive call). But only 5 minutes later I tested, it will go directly to voicemail again. Please help.
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Receiving call issue

Post by Fongo Support »

philiptian wrote:Hi, there

I still have problem to receive call. It will go directly to voicemail. After I change configuration or power off/on, it will go back to normal(can receive call). But only 5 minutes later I tested, it will go directly to voicemail again. Please help.
Hi there,

If you have an OBI, you have to remove any old profiles from Obitalk website.

I can confirm that if you reset device correctly and reconfigure it, it should be no issue.

Thanks,
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philiptian
Just Passing Thru
Posts: 4
Joined: 02/26/2014
SIP Device Name: obi110

Re: Receiving call issue

Post by philiptian »

I changed 'RegistrationPeriod" in ITSP Profile from 3600(default) to 120 then seems everything is OK now.
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