Can't hear other party when calling 416 or 647 numbers

[amuroray78]

Hi everyone,
I am using voip2.freeephoneline.ca as the proxy and my phone number is 416-xxx-xxxx. When I am calling other 416 or 647 numbers, or receiving calls from 416 or 647 numbers, I can't hear from other party. However, if I calls 905 or receives calls from 905 numbers I can hear the other party. This issue starts showing up a month ago. I have not modified my ATA device configuration nor any router settings for over 6 months. So I don't think this issue has anything to do with my configuration.

Any ideas why this happens to 416 or 647 numbers only? Any help is greatly appreciated.

Amuroray78

[Jake]

Have you tried using the voip server, rather than voip2?

Other than that I would suggest opening a support ticket so they can have a better look into your account. The links are in my sig.

[amuroray78]

Thanks for the Fongo support's help, they re-register my account and the problem is resolved. I have tried voip server but it doesn't solve my problem. The support folks told me the registration somehow wasn't done properly.