Line randomly is dead / not working for incoming and outgoin

[Clark.Griswold]

Hi everyone, thanks in advance for any assistance. For about the last year or so I've had random issues with my freephoneline not working. One day the phone will be working just fine including incoming and outgoing calls. The next day, when I dial out I will just get nothing at all (blank/dead air) and when I call the line it goes straight to voice mail. To be honest it was low on my radar since I'd just be lazy and use my cell phone. However recently I've started wanting to make long distance calls that are free and I want to use my FPL for those.

I haven't touched the SIP device since I originally purchased and setup everything about 3 years ago. I believe I ordered it from FPL at the time so it was all setup for me. So not sure if there is something I have to change there? My router (Linksys WRT320N running DD-WRT) and home internet have been pretty much the same the entire time as well and I've had no internet issues either, I'm in a new subdivision with 50 mbit down and 5 mbit up speeds.

Not sure if this helps, but here is what my account says about my device.

YOUR SIP STATUS
SIP Status: connected
SIP User Agent: Grandstream HT287 1.1.0.42 DevId 000b822b05d6
YOUR SIP SETTINGS
SIP Username:
SIP Password:
Inbound/Outbound Proxy: voip.freephoneline.ca
Registration Expires: 3600
Use Preferred Codec: G711U or G729a
Use Preferred Codec Only: No
RTP Packet Size: 0.020
Ring Tone Frequency: 52
Ring Tone Voltage: 90
Recommended Linksys Dial String: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|98*|[6-7]x*xxxxxxxxxxx.)
(please note that this is a Linksys dial string we use for our devices and may not work with third party, non-Linksys/Sipura devices)

[Ramjet555a]

IF you line is randomly dead, or not working for incoming or both incoming and outgoing
it is time for you to READ these TWO important links and get your device working quickly.
Note: AFTER you make these changes, its a good idea to disconnect the power of the device
for 10 minutes.

While it may not be part of the standard device, I found turning off the power for my modem
on one occasion got my calls coming in again, but the problem was my settings below, not the modem.


The WORD document of settings for Linksys PAP2 is excellent.

viewtopic.php?f=15&t=310

AND a MUST READ is
http://support.freephoneline.ca/entries ... redentials

A big thank you to Cosman at Support at Free Phone Line..
Incredibly helpful.

[Jake]

Those settings are what your device should be set up as, not what it is set up as (I assume you copied them from the online admin page). Only the Connected and User Agent lines actually tell you about how, or if, you are connected.

Use these links to make sure things are set up right
http://forum.fongo.com/viewtopic.php?f=15&t=647
http://support.freephoneline.ca/entries ... redentials
Paying particular attention to the timers that are mentioned on the second link.

If you have a Rogers Hitron CGN2/CGN3 Modem pay very close attention to the server setting as noted on the second link.

If you have it all set up right, open a support ticket and see if they can find any problem with your account their end.