One way audio

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
JulioQc
Just Passing Thru
Posts: 2
Joined: 09/16/2011

One way audio

Post by JulioQc »

Hello,

I'm experiencing oneway audio recently: I can be heard but I cannot hear the caller.

However, I can hear the VM IVR when dialing *98 which makes me wonder if my account has a problem more then port forwarding!

The device is running behind a Windows 2008 server acting as a NAT router. I have forwarded port 5060 to my device but i'm unsure if there's any audio ports I should forward as well?

I followed the Word document provided by Fongo to configure my PAP2-NA to rule out an ATA issue.

Any advice is welcome before I submit a ticket :)
Top
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: One way audio

Post by Jake »

You need to forward the RTP ports rather than the SIP port. The default ones on my PAP2T is 16384 to 16482.

Try that and see if it helps.
Top

Return to “Community Support”