FPL service down for over a week

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wonderdollar
Just Passing Thru
Posts: 19
Joined: 04/05/2011
SIP Device Name: Grandstream HT287
ISP Name: ROGERS CABLE
Computer OS: Windows 7 Professional
Router: ROGERS CGN2-ROG
Location: Toronto

FPL service down for over a week

Post by wonderdollar »

Hi,

My Free Phone Line number is down for over a week. I have done powering off the adaptor for over 24 hours and then switching in but of no use.
I do not have a dial tone for over 7 days now and the light on my Grand Stream device kept blinking on in RED.

I do not know how to get this fixed. I am not a technical person, so would request guidance as to how to proceed with any changes if required.

Help please.!!
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User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: FPL service down for over a week

Post by Jake »

Follow the instructions in my signature and someone from support should contact you and help.
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wonderdollar
Just Passing Thru
Posts: 19
Joined: 04/05/2011
SIP Device Name: Grandstream HT287
ISP Name: ROGERS CABLE
Computer OS: Windows 7 Professional
Router: ROGERS CGN2-ROG
Location: Toronto

Re: FPL service down for over a week

Post by wonderdollar »

Hi,

I would like to thank the Freephoneline Customer support who took the pains in replying my email immediately and when we could not solve the issue, the gentlemen called me over on my cell phone and walked me though to change the configuration on the ATA and now my phone has started working again.

Thanks once again to the prompt customer service.
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amiinee
Just Passing Thru
Posts: 18
Joined: 04/23/2014
SIP Device Name: pap2t
Firmware Version: 5.1.6
ISP Name: cable

Re: FPL service down for over a week

Post by amiinee »

please share with us this configuration
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