I can not receive calls, my telephone does not ring.

marginal · Post by **marginal** » 04/30/2010

& I can no longer access the advanced settings pages. I get a message: "Access Denied" ... Please help.

marginal · Post by **marginal** » 04/30/2010

This is since I installed the Grandstream HT286.

Post by **FONGO_kris** » 04/30/2010

What router do you have?

Try typing the IP address and adding a :80 after it, or /login.

marginal · Post by **marginal** » 05/09/2010

Hello admin.

I use a Linksys WRT54GL
I tried login to the advanced settings pages, but still get the: "Access Denied" message.

beverly · Post by **beverly** » 05/10/2010

last page is Restore Factory Default Setting
http://www.grandstream.com/user_manuals/HandyTone.pdf

Some other user's having problem's logging in
http://forums.grandstream.com/node/1548

some other people having that same issue as you
http://forums.grandstream.com/node/1288

DSLReport talking about your problem
http://www.dslreports.com/forum/r236683 ... lly-locked

the google
http://www.google.ca/search?hl=en&q=Gra ... =&gs_rfai=

marginal · Post by **marginal** » 05/10/2010

Thank you beverly, I'll check it out.

marginal · Post by **marginal** » 05/10/2010

I did the "reset" and now I can logon to the "Advanced Settings 1" & "Advanced Settings 2" pages.
Thank you again beverly

...

marginal · Post by **marginal** » 05/10/2010

But now my telephone does not ring

...

marginal · Post by **marginal** » 05/10/2010

& I can not access IVR, I am getting a "E103E" message.

Please help.

Post by **FONGO_kris** » 05/10/2010

Where are you getting this error? - What type of phone are you using, digital or analog?

marginal · Post by **marginal** » 05/10/2010

I am getting this error while trying to access the IVR menu of the ATA adapter.
I'm not sure whether my phone is a digital or an analog one, it's an at&t one ...

Post by **FONGO_steve** » 05/10/2010

marginal wrote:I am getting this error while trying to access the IVR menu of the ATA adapter.
I'm not sure whether my phone is a digital or an analog one, it's an at&t one ...

Are you using the '***' dial code to access the menu, or pressing the button on the top of the ATA?

Beverly's link above looks useful - I had this problem once with a grandstream and a full system reset fixed it. The only time I've ever gotten it since then was when the grandstream was not reviving an address from my DHCP server, which was a router error in my case.

marginal · Post by **marginal** » 05/10/2010

I am using the '***' dial code to access the menu ...

marginal · Post by **marginal** » 05/10/2010

Now I got a second error: "E105E"

...

marginal · Post by **marginal** » 05/10/2010

FPL-steve wrote:I had this problem once with a grandstream and a full system reset fixed it.

I can not do a reset as I can not access the IVR menu of the ATA adapter because of these E ... errors.

Post by **FONGO_steve** » 05/10/2010

marginal wrote:
FPL-steve wrote:I had this problem once with a grandstream and a full system reset fixed it.
I can not do a reset as I can not access the IVR menu of the ATA adapter because of these E ... errors.

hm.. true
do you have another router/DHCP server it can be connected to?
and/or, if you login to your router and look at it's DHCP table, does it show as assigning an address to the ATA?

marginal · Post by **marginal** » 05/10/2010

Now it's working (after I called technical support).

Thank you all

...

Post by **FONGO_steve** » 05/10/2010

marginal wrote:Now it's working (after I called technical support).

Thank you all ...

excellent!
Personal curiosity - what did the trick?

marginal · Post by **marginal** » 05/10/2010

Most probably the unplugging and plugging back the power ant Ethernet cables on the ATA adapter ...

Winston · Post by **Winston** » 05/10/2010

marginal » Mon May 10, 2010 10:45 am
& I can not access IVR, I am getting a "E103E" message.

That error means "Device is not registered to SIP server" I had it when I recently purchased my ATA, the best way to fix it is dialing 02 (you will get your IP address) type it in your web browser, configure the settings and enter your configuration file, click on apply-reboot and it will work

E105E means "No STUN responses" you could try this 2 things:
1-power cycled the adapter (remove Ethernet cable, remove the power adapter from electrical outlet to your ATA) makes this around 3 minutes and try again

2-Factory reset dial ***, you will hear that message, then enter 99 and the device will reset

marginal · Post by **marginal** » 05/10/2010

Thank you Winston.

The problem is, that in my configuration file I have settings that I don't find on the setup page of the ATA adapter ...

Winston · Post by **Winston** » 05/10/2010

marginal wrote:Thank you Winston.

The problem is, that in my configuration file I have settings that I don't find on the setup page of the ATA adapter ...

I see, but do not worry normally leaving by default those settings will not affect you, just enter the FPL information and would be up and running please let me know the results of your changes.

Post by **FONGO_kris** » 05/10/2010

What settings are you not finding?

marginal · Post by **marginal** » 05/10/2010

For instance: Registration Expires: 180 to 3600
I can not enter that ...

marginal · Post by **marginal** » 05/10/2010

I can not have: Use Preferred Codec: G729a either.
I can only have G729

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