someone using my account?

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b3l
Quiet One
Posts: 25
Joined: 04/16/2013

someone using my account?

Post by b3l »

I have a freephoneline number I haven't used for several months. I have also never given out the phone number. When I look at phone logs there are calls that have been from anonymous to me, some of them lasting 4 minutes. How is this possible and what can I do about it?
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: someone using my account?

Post by Fongo Support »

b3l wrote:I have a freephoneline number I haven't used for several months. I have also never given out the phone number. When I look at phone logs there are calls that have been from anonymous to me, some of them lasting 4 minutes. How is this possible and what can I do about it?
Hi there,

re-> How is this possible and what can I do about it?

1.Please open a support ticket for this issue.

2. Send me a PM with the account details and ticket# obtained in step1.

Thanks,
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: someone using my account?

Post by Jake »

The chances are they are the spam calls (you have won 1,000,000 Air miles just press 1 now!) or the spam faxes (I usually get one about windows).

They just dial numbers at random and get them more often than I would like. Do you see two entries for each call? If so the first one is the incoming call, then the second one is the call going to voicemail.