Can I change my phone number?

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sansan
Just Passing Thru
Posts: 2
Joined: 07/19/2014

Can I change my phone number?

Post by sansan »

Hello admin

I'm located at Montreal which the area code are 514 and 438!

And I have purchased the phone number from Montreal area with 438 long time ago!

From few month ago, Bell and Public mobile said my number is not located in Montreal. It's located in a small town at Quebec.

And they have charged for long distance fee from my cellphone. I have been fighted for weeks. ( why didn't charge me before, the answer was they don't know, the system is showing my fpl number which is long distance)

I would like to know would be possible for me to change a 514 phone number. Instead of registering a new account ,and paying another 50$!

Thx
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Can I change my phone number?

Post by Jake »

I believe this will probably work. It's not free, but it isn't $50 either. http://support.freephoneline.ca/entries ... pplication

They won't let you just change your number though.

You will have to set up a new account and then try and port/transfer the new number to the existing one. I know the FAQ says from FPL to Mobile, but support has mentioned this is other scenarios. I'm sure it would definitely work if you set up a Fongo Mobile account first and then ported to FPL.

I think I would double check by sending them a support ticket about this first, or trying to PM Fongo Support and ask there.

Let us know how you get on, as I am sure others will want to know.
sansan
Just Passing Thru
Posts: 2
Joined: 07/19/2014

Re: Can I change my phone number?

Post by sansan »

what if i transfer a fongo 514 number to fpl,

wil that be working?
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Can I change my phone number?

Post by Fongo Support »

sansan wrote:what if i transfer a fongo 514 number to fpl,

wil that be working?
Hi there,

That will work- according to this:

http://support.fongo.com/entries/535548 ... Home-phone

Regards,