Should this number be free?

[Venturess]

I am wondering why this number is no longer free:

Burnaby - 778-807

Thanks

[dburse]

Thank you it is working now. When I tried it at 14:49 it still didn't work but at 17:12 it did. Thanks again!

[Jake]

I used to be able to call these two numbers for free but now I see they are not. Can you please let me know why and whether or not they will become free?

Victoria - 778-406

Burnaby - 778-807

I haven't been in the forum for a while now as everything works so well with Fongo/Freephoneline and I haven't needed assistance until now.

Thank you.

Taz

778-807-xxxx certainly should be free, especially as it is a Fibernetics (Fongo's CLEC and parent company) number. When I use the rate lookup table it is showing as a free call, so there should be no problem calling it.

778-406-xxxx is indeed Victoria, and that is on the free calling list of cities so hopefully support will check into this.

778,406,497E,Shaw Telecom Inc.,In Service,Victoria,

[sdpmool]

Hi,
I just got a Koodo Calgary number 587--585-XXXX. This is a local number in Calgary dialing area, but Fongo/Freephoneline does not recognize as a free calling number. Would you please verify it?

Thanks.

That number is indeed on a Calgary listed exchange, http://www.fongo.com/calling/free/

Edit. I have been informed that this number should be added to the free calling list shortly. So try it tomorrow and see if the call goes through.

The number is working fine. Thank you Jake. Great service.

[darkdrgn]

How come this is "Long Distance". Its a Calgary local number and im pretty sure Calgary is part of the free to call places!

[Jake]

How come this is "Long Distance". Its a Calgary local number and im pretty sure Calgary is part of the free to call places!

587-586 is indeed a Calgary number

587,586,8301,TELUS Mobility,In Service,Calgary,

Sometimes when new exchanges come online it takes a while for them to be added to the proper rate tables. Years ago it was a complete mess with hundreds of NPA-NXX numbers missing, and even some listed as free which should not have been!

Anyway, hopefully someone from Fongo will see this and make sure it is added properly to the rate tables.

Fongo Support, I thought this was supposed to be automatic from quite a while ago now?

[Fongo Support]

How come this is "Long Distance". Its a Calgary local number and im pretty sure Calgary is part of the free to call places!

587-586 is indeed a Calgary number

587,586,8301,TELUS Mobility,In Service,Calgary,

Sometimes when new exchanges come online it takes a while for them to be added to the proper rate tables. Years ago it was a complete mess with hundreds of NPA-NXX numbers missing, and even some listed as free which should not have been!

Anyway, hopefully someone from Fongo will see this and make sure it is added properly to the rate tables.

Fongo Support, I thought this was supposed to be automatic from quite a while ago now?

Hello Jake,

This was already added yesterday. Please ignore the message on your Fongo mobile device and place the call- should be free.

Regards,

[darkdrgn]

Area Code 587 586 - XXXX - I keep getting "Your account balance is insufficient to place this call" message.

[Fongo Support]

Area Code 587 586 - XXXX - I keep getting "Your account balance is insufficient to place this call" message.

Hi there,

What is the model of your Mobile device?

What is the version of the Fongo app installed?

Please let me know.

Thanks,

[taskmasta]

Hi,

This Gatineau number should be free I believe, but it is coming up as $0.02.
819-938.

Can you have a look?

[Jake]

Hi,

This Gatineau number should be free I believe, but it is coming up as $0.02.
819-938.

Can you have a look?

It is actually listed as Ottawa-Hull, so it definitely should be free.

Code: Select all

819,938,Allstream Inc.,In Service,Ottawa-Hull,

Someone from Fongo should see this and get it added to the free list, or explain why it is not free.

[kainip]

My wife just got a new phone plan with a new local Toronto number beginning with digit 437-344-4xxx. I tried to call her using IOS fongo apps, I got "no rate found" message and unable to call her. Anybody know the reason why I can not call this new local Toronto phone numbers.

[Jake]

Kainip, I moved your post.

This is obviously a new exchange so it has not been added to the rate tables yet.

Someone from Fongo should pick this up and add 437-344-XXXX numbers shortly.

[taskmasta]

Hi,

This Gatineau number should be free I believe, but it is coming up as $0.02.
819-938.

Can you have a look?

It is actually listed as Ottawa-Hull, so it definitely should be free.

Code: Select all

819,938,Allstream Inc.,In Service,Ottawa-Hull,

Someone from Fongo should see this and get it added to the free list, or explain why it is not free.

Hi Jake,

I posted this way back in September. I'm still not able to call. Is there any way to get the Fongo folks to look at it?

Thanks

[Jake]

They are supposed to be monitoring this thread, after all it is what they started it for.

Hopefully someone will say one way or another if it will be added. You can always try sending in a support ticket also, but posting in this thread should be enough..

[sukasem]

587-354-XXXX is should be free too (Shaw Telecom in Calgary)

[random1182]

It's awesome there is a thread specific to this. My new cell number is a 289-783 and should be free but isn't. Thanks.


289,783,Rogers Communications Partnership (Wireless),8821,In Service,St. Catharines-Thorold,

[Liptonbrisk]

The Muskokas free calling areas aren't working properly for Freephoneline customers.

https://www.facebook.com/FongoMobile

[Liptonbrisk]

The Muskokas free calling areas aren't working properly for Freephoneline customers.

https://www.facebook.com/FongoMobile

705-762-2393
Bala, Ontario

Does not work using Freephoneline

[Liptonbrisk]

The Muskokas free calling areas aren't working properly for Freephoneline customers.

https://www.facebook.com/FongoMobile

705-762-2393
Bala, Ontario

Does not work using Freephoneline

(705) 382-1356
Burk's Falls

The Muskokas free calling area isn't fixed yet for FPL customers.

[le_kid]

I just registered a new number with FPL in Calgary and I got it in the 403 range. I'm trying to call in the the 587 code (587-577-xxxx and 587-834-xxxx) but I get a message that I don't have sufficient funds, despite being local Calgary numbers.

I had a look on this forum and found out about the world rates lookup so I looked into it and both these 'areas' are listed as 0.02$. Is it 'normal' and is there any plans to change this in the near future?

Thanks

[Jake]

le_kid, I have moved your topic to here as this one should be monitored by Fongo.

587-577-xxxx and 587-834-xxx numbers are registered for Calgary as you stated:

Code: Select all

587,577,TELUS Mobility,8301,In Service,Calgary,
587,834,Bell Mobility,6574,Assigned,Calgary,

Calls to Calgary should be free as per this list http://www.fongo.com/calling/free/#alberta

Fongo will need to add this to their rate tables so the calls are free.

These are probably fairly new exchanges so may be due for inclusion on the next update, but they need to be added non the less.

Fongo - I would suggest looking at other numbers in this area as this whole block seems to be not added.

Code: Select all

587,576,TELUS Mobility,8301,Assigned,Calgary,
587,577,TELUS Mobility,8301,In Service,Calgary,
587,578,TELUS Mobility,8301,In Service,Calgary,
587,579,TELUS Mobility,8301,In Service,Calgary,
587,580,TELUS Mobility,8301,In Service,Calgary,
587,581,TELUS Mobility,8301,In Service,Calgary,
587,582,TELUS Mobility,8301,In Service,Calgary,
587,583,TELUS Mobility,8301,In Service,Calgary,
587,584,TELUS Mobility,8301,In Service,Calgary,
587,585,TELUS Mobility,8301,In Service,Calgary,
587,586,TELUS Mobility,8301,In Service,Calgary,

[setzer0384]

Hi,
I am being charged for calling this number:
581-986

It's located in Boischatel, Quebec.

Is this normal?

Thanks

[Jake]

That exchange is actually listed up as Quebec

Code: Select all

581    986    Videotron General Partnership    328F    In Service    Quebec

So yes it certainly should be free. It could be that it is a new exchange and it is has not been added to the rate table correctly yet. Someone from Fongo should be monitoring this thread so it should get added, but I would also send in a support ticket (maybe the World Credits option) http://support.fongo.com/anonymous_requests/new Also see if you can put in a request for a refund for any amounts charged so far.

If that isn't the right place, I am sure it will be forwarded to the right person.

[rjp123]

I believe this number should be free as well:

289-783-XXXX

NPA-NXX BLOCK Rate Centre Region Switch OCN LATA Eff date Disc date Map
289-783 A St Catharines-Thorold ON STCTONSTBMD 8821 ROGERS WIRELESS [link] 888 map

I was charged for a call made to this number.

Thank you.