issues with free phone line

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nav
Just Passing Thru
Posts: 14
Joined: 07/28/2014
SIP Device Name: cisco
ISP Name: dsl bell

issues with free phone line

Post by nav »

Freephone line $50 VOIP not working from last 2 days. Location -brampton
There is no dialtone and when i call the freephoneline number, it says -all circuits are busy.
checked everything. Didnt find any issues with cables, ada, internet or handset.

Please update
User avatar
lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: issues with free phone line

Post by lustucru »

An Internet outage has been reported on Bell Service Status page for Brampton during the last 2 days and this may affect VOIP service:

http://support.bell.ca/Internet/Service-Status
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nav
Just Passing Thru
Posts: 14
Joined: 07/28/2014
SIP Device Name: cisco
ISP Name: dsl bell

Re: issues with free phone line

Post by nav »

Thanks for the repky.
but my internet is working fine.
User avatar
lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

Re: issues with free phone line

Post by lustucru »

Bell Internet is now functional for Brampton as per the latest page status update.

If you are still experiencing problems with FPL, power cycle your modem, router, ATA for 20 minutes and, if the problem persists, I suggest opening a support ticket.