grandstream HT502 Newbe

[keener]

Configured my ATA when calling can not here dialing or answer at other end although they can hear me.
Cell phone calling my # see it as long distance call.

30/10/2014
Fongo Tech's answered my cry! and everything is good again. Thank You All

[Jake]

Did you follow this guide? http://forum.fongo.com/viewtopic.php?f=15&t=16336

[keener]

Yes too a tee, also tried config router to send HT502 directly to internet and that did,t change anything.

[keener]

Did you follow this guide? http://forum.fongo.com/viewtopic.php?f=15&t=16336

YES

[keener]

Yes I followed the config guide. Does anybody want to buy a new GRANDSTREAM HT502, $75.00

[Fongo Support]

Yes I followed the config guide. Does anybody want to buy a new GRANDSTREAM HT502, $75.00

Hi there,

Please open a support ticket to have your account checked.

Regards,

[Jake]

Some people have had quite a few problems with xplornet in the past, but that has been mainly with their wifi service. It could be that they are (still?) interfering with VOIP connections.

For the comment about long distance call when calling your number, what is the first 6 numbers of your FPL number and your cell number. It could be that they are not on the same exchange and so are long distance.

[keener]

Thanks Jake....since posting....I have had Fongo Tech support and everything is good.
I got in touch with Rogers and they are looking at there end for the Cell Phone problem.