Whenever I try to dial a number i get a message saying "That password is not valid". Any suggestions would be appreciated.
Thank you.
Unable to make calls
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kvh
- Just Passing Thru
- Posts: 18
- Joined: 10/25/2010
- SIP Device Name: LinksysPAP2T
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Jake
- Technical Support
- Posts: 2837
- Joined: 10/18/2009
Re: Unable to make calls
Double check the password. Copy the password from your online admin page into notepad. A few letters look the same in the font they use (1lI 0Oo for example). Pasting them into notepad should make it clearer what the characters are.
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kvh
- Just Passing Thru
- Posts: 18
- Joined: 10/25/2010
- SIP Device Name: LinksysPAP2T
Re: Unable to make calls
where am i supposed to enter the password?
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Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Unable to make calls
Hi there,kvh wrote:where am i supposed to enter the password?
On your ATA config, under Voice->Line1 in the password field. (see attached document)
Regards,
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kvh
- Just Passing Thru
- Posts: 18
- Joined: 10/25/2010
- SIP Device Name: LinksysPAP2T
Re: Unable to make calls
Is it the password I use to log into the freephoneline.ca website?
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Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: Unable to make calls
Hi there,kvh wrote:Is it the password I use to log into the freephoneline.ca website?
No, that will be your SIP password from your Voip unlock key credentials.
Once you loggin into your account, please click on Settings->SIP settings and you will see the sip pwd.
regards,
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kvh
- Just Passing Thru
- Posts: 18
- Joined: 10/25/2010
- SIP Device Name: LinksysPAP2T
Re: Unable to make calls
thank you very much. It worked.