Worst Technical Support Service

[zahidbhatti786]

I have had ongoing issue since last month and about 12 days before i been told to send my LINKSYS RTP300 back to kitchner office and for testing, i sent to the said office but never got any reply until i did not contact to the office and even then they almost spent 6/7 days to just tell me that your RTP300 is not good anymore so you should get a new ETA, well i did place the oredr and got Grandstream yesterday,(not to my new adress but to my old), well, this new ETA has only 3 ports one for internet, one for telphone and one for power while i need one more for Ethernet, i explained this to the technical support rep but he was just unable to understan and was just asking me to do this and do that, well i did try everthing he said and finally when he found that realy we need one more port, he just did nopthing but hung up on me, and since then i can hear only this message that our office is closed now please call back monday to friday 9 am to 11 pm and saturday 10 am to 6 pm, the best thing is that today is satureday and its 3 pm now not 6 pm and when he hung on me it was 2 pm, well i tried once more time and this time i tried extention 01 instead of 02 and a nice lady asked me yes sir i work in technical support please tell me how can i help you, and when i told her my problem she simply told me sir our office closed now, i explaind her that it is just 2.30 pm, but she said it is closed,
I just need to now , is there is anybody in free phone lines team who can understan what is customer service and how to do this, and is there is any technical person in your team who can solve my issue? zahidbhatti786

[callopsitte]

Hello zahidbhatti786,

If you read my last post you will see I too had some important issues. And I agree with you some people aren't just fit for the job, like in many other places. But because FPL is somewhat a new company and VoIP recent here I guess it makes them look worse. I think the management should look into this and either give more intensive training to some or clean up their space.

That said some others do a tremendous great job. Two weeks after my problem was not resolved, having looked at it under many different angles, some people went the extra mile to fix it and believe me it was a very complicated job to do and neede a lot of ressources.

PM Steve or Kris with your problem or send them an email at admin@freephoneline.ca

Of course this is week end and I read you and feel your frustration but I garantee Monday at worst you'll hear from them and things will start fixing themselves.

Good luck

[FONGO_steve]

send me a PM with your freephoneline number as soon as you see this and I'll look into it promptly Monday.

Our head office is closed during the weekends, so those support calls are handled by our call center (we do what we can to bring some support to our users even after our daily office staff go home. Your call was likely dropped, as if any of our staff hang up on a customer they loose their job

I'll look into this promptly on Monday though - just need your phone number so I can find the account