Porting and multiple Fongo phone numbers

[I. Tichy]

Hi, can I have several fongo phone numbers per fongo account?

I already have a fongo number, but I want also to port my cell phone to Fongo.

I also want my existing fongo phone number to remain in place.

Is this possible? I've read somewhere that if you already have a fongo number it gets deleted upon porting in new number..

what is fongo account? Is it associated with e-mail address, or a physical address?

thanks!

[bridonca]

If you like your current Fongo number, set up another Fongo account using another email address. You can use the same address as the old Fongo account, only the email address has to be different. You can then port your old cell phone number to that new account.

[I. Tichy]

great, thank you!

by any chance do not you know if PORTED-in fongo numbers expire due to inactivity in 90 days ? (same way as regular or "created" ones do?)...

if I port a number, I"d obviously want it to stay with me for life, and not be under threat for deletion ...

[I. Tichy]

great, thank you!

by any chance do not you know if PORTED-in fongo numbers expire due to inactivity in 90 days ?...

anyone knows?

[Jake]

I would say no, but I will say to also put in a support ticket and ask directly.

The main reason why this probably has not been answered here is they seem to keep changing what is 'required' to keep an account active.

A long time ago we were told that just by logging in online was enough, then we were told it wasn't. I believe it was also mentioned that opening the app would be enough, but I can't find that post now.

The last I knew was as long as you had paid something on the account (porting, unlock key, text pack, world credits) then it was safe, OR you have to make at least one outgoing or incoming call in 90 days to keep it active.

HOWEVER, your post prompted me to look in the support pages and I found these :-
http://support.fongo.com/entries/536381 ... t-deleted-
http://support.fongo.com/entries/230027 ... -cancelled
http://support.fongo.com/entries/228685 ... ur-account

Which says to me we have to make at least one outgoing call. It makes no mention about incoming calls, unlock keys or number porting. So I don't know, and is one of the reasons why I was hesitant to reply to this as I didn't want to offer bad advise.

One thing is for sure, Fongo/FPL is a good honest company and I have no doubt that if you have put money into your account in anyway they will not chop it off. At least that is what I hope for my sake! The bit in the first page I linked to has me a bit worried as I have more than one account (more than 2 if we are counting ) but we HAVE to have to more than one account if we are going to use their systems to the fullest. We can't for example use the same number on our mobiles and at home, so we have to have at least 2 accounts. Then what if I want to have an account on my work mobile, personal mobile, and my iPad. Or if I set up accounts for my wife and daughters for their mobiles; all the accounts will be in my name so is there a chance that the accounts will all be deleted?

Again, I don't think so. I believe Fongo has just put that there so they can deal with people who abuse the system. It is VERY unclear what counts towards keeping your account live and getting it deleted though and hopefully they will fix that soon.

Send in a support ticket though, at least then you will have something on record.

[I. Tichy]

I would say no, but I will say to also put in a support ticket and ask directly.

The main reason why this probably has not been answered here is they seem to keep changing what is 'required' to keep an account active.

A long time ago we were told that just by logging in online was enough, then we were told it wasn't. I believe it was also mentioned that opening the app would be enough, but I can't find that post now.

The last I knew was as long as you had paid something on the account (porting, unlock key, text pack, world credits) then it was safe, OR you have to make at least one outgoing or incoming call in 90 days to keep it active.

HOWEVER, your post prompted me to look in the support pages and I found these :-
http://support.fongo.com/entries/536381 ... t-deleted-
http://support.fongo.com/entries/230027 ... -cancelled
http://support.fongo.com/entries/228685 ... ur-account

Which says to me we have to make at least one outgoing call. It makes no mention about incoming calls, unlock keys or number porting. So I don't know, and is one of the reasons why I was hesitant to reply to this as I didn't want to offer bad advise.

One thing is for sure, Fongo/FPL is a good honest company and I have no doubt that if you have put money into your account in anyway they will not chop it off. At least that is what I hope for my sake! The bit in the first page I linked to has me a bit worried as I have more than one account (more than 2 if we are counting ) but we HAVE to have to more than one account if we are going to use their systems to the fullest. We can't for example use the same number on our mobiles and at home, so we have to have at least 2 accounts. Then what if I want to have an account on my work mobile, personal mobile, and my iPad. Or if I set up accounts for my wife and daughters for their mobiles; all the accounts will be in my name so is there a chance that the accounts will all be deleted?

Again, I don't think so. I believe Fongo has just put that there so they can deal with people who abuse the system. It is VERY unclear what counts towards keeping your account live and getting it deleted though and hopefully they will fix that soon.

Send in a support ticket though, at least then you will have something on record.

OK, thank you, so, it seems that as one paid porting fee, one is safe.
But I'm gonna ask fongo directly anyway, and then i'll post their reply here..

or hopefully ... maybe they are watching this forum from time to time?
Fongo? are you there? can you clarify please?