Phone won't ring - can receive but cannot answer

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EverCall
One Hit Wonder
Posts: 1
Joined: 05/15/2010

Phone won't ring - can receive but cannot answer

Post by EverCall »

Hey, my freephoneline worked fine and still does on other networks, however I recently moved to a new place where I'm sharing internet over a D-Link (DIR-615) router...

My issues: 1. Freephoneline opens normally but when I dial my cellphone the app does not produce any ringing nor does the phone I call ring
2. When I call the freephone line it rings, but pressing on answer does not enable the connection and the cellphone continues to ring

My first guess was that it had something to do with ports, so I passed the ports 13000 and 6060, but still it does not work. Does anyone know what could be the reason?
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Phone won't ring - can receive but cannot answer

Post by beverly »

you say on a shared internet.. what kind of network activities goes on?
some detail's would be nice...
what's your Network arrangement?

Internet - Who? how it's connected? make, model of your modem? plan?
connected to ¿ SPA? then router or internet, router then SPA?
what kind of router? make, model? third party firmware( dd-wrt )? version of firmware?
your SPA, firmware?
what are there IP's? ports.

tryed uninstall then re-install?
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ninja
Just Passing Thru
Posts: 21
Joined: 05/24/2010
Computer OS: window 7

Re: Phone won't ring - can receive but cannot answer

Post by ninja »

EverCall wrote:Hey, my freephoneline worked fine and still does on other networks, however I recently moved to a new place where I'm sharing internet over a D-Link (DIR-615) router...

My issues: 1. Freephoneline opens normally but when I dial my cellphone the app does not produce any ringing nor does the phone I call ring
2. When I call the freephone line it rings, but pressing on answer does not enable the connection and the cellphone continues to ring

My first guess was that it had something to do with ports, so I passed the ports 13000 and 6060, but still it does not work. Does anyone know what could be the reason?
I had the same issue as you. I was behind two router. So once I move my computer to the first router freephoneline work perfectly. hope this help
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