screen goes black during incoming call

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Jeff68
One Hit Wonder
Posts: 1
Joined: 12/16/2014
SIP Device Name: Nvidia Shield
ISP Name: 4g lte and Wifi

screen goes black during incoming call

Post by Jeff68 »

Hi,

Everytime I get a call my screen goes black and I can't answer the call. I am running it on 4G LTE off Nvidia Shield. It worked perfectly fine over the wifi. No clue what is going on. But something is making my screen shut down during the incoming call and going back on seconds after the call doesn't get threw.
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: screen goes black during incoming call

Post by Fongo Support »

Jeff68 wrote:Hi,

Everytime I get a call my screen goes black and I can't answer the call. I am running it on 4G LTE off Nvidia Shield. It worked perfectly fine over the wifi. No clue what is going on. But something is making my screen shut down during the incoming call and going back on seconds after the call doesn't get threw.
Hi there,

Looks like your proximity sensor is not working properly.

Perhaps you can check if the sensor works.

https://www.youtube.com/watch?v=cBXhNb8TI1o

regards,
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