new account , no inbound voice SPA941-5.1.8.

[shhf]

Hi,
I have the following problem/issue:
Yesterday i ordered a new sip account for my mom, i got the config file, added the new account to my spa941 - followed the FPL standard configuration, but there is no inbound voice - no voice coming in.
I have another account for myself which is working fine with the exact same setting, I tried both proxies: voip/voip2, on my mom account same problem. I disabled SIP ALG on my router, same problem.

I think the FPL server doesnt give me the inbound RTP packets, and that's why there is no inbound audio, something is obviously wrong with my mom's account.
Please help.

Thank you

[Mango]

Please follow the instructions in my post in this thread about the PAP2T: http://forum.fongo.com/viewtopic.php?f=15&t=16294 . Let us know if that works.

[shhf]

That's what I did , it is working for my account but not for my mom's.

[Mango]

Can you post a screenshot of the bottom part of the SIP tab on your device?

By default the RTP port range for your device is 16384-16482. Have you tried to use your router to forward this UDP port range to your SPA-941?