Incoming ring once and goes straight to voice mail

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inam913
Just Passing Thru
Posts: 2
Joined: 05/17/2010

Incoming ring once and goes straight to voice mail

Post by inam913 »

hi all,
linksys spa1001 connected straight to the bell router with dmzplus enabled. Still rings only once and goes straight to voice mail. pls help
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Incoming ring once and goes straight to voice mail

Post by bridonca »

What do you have for a router? What do you have for a DSL modem? I am seeing a common trend when your SIP ATA has to go through 2 routers to get to the internet, which ends up causing not so good results. You can fix this by making one of the routers go away, either by making a router go away, withie by making the router into an access point, or by allowing the router to do all the PPPoP routering, instead of the DSL router.
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Incoming ring once and goes straight to voice mail

Post by bridonca »

Ignore me. I am talking malarkey. Sorry about that
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Incoming ring once and goes straight to voice mail

Post by FONGO_steve »

inam913 wrote:hi all,
linksys spa1001 connected straight to the bell router with dmzplus enabled. Still rings only once and goes straight to voice mail. pls help
If you see this message before 3:00pm on Friday, make a test call and private message me the details of the call and I'll check the logs.

if it's after 3:00, then send me the details Monday as I don't have the ability to access that system at home outside of my work hours.
Steve
Fongo
Development Support Specialist.
kaziim
One Hit Wonder
Posts: 1
Joined: 08/23/2010
SIP Device Name: pap2t
Firmware Version: DD-WRT
ISP Name: Rogers
Router: linksys

Re: Incoming ring once and goes straight to voice mail

Post by kaziim »

I have the same issue. Initially it would just ring once before dropping the call, I changed the ring voltage, now it would just ring once and automatically goto voicemail.