Call Forward When Unavailable bugged?

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Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Call Forward When Unavailable bugged?

Post by Liptonbrisk »

The following description is taken from https://www.freephoneline.ca/followMeSettings:
"** Call Forward When Unavailable will only forward calls when you are offline."

But that feature is forwarding calls, sequentially, even when my ATA is online.
FPL phone starts ringing. As soon as Freephoneline voicemail would normally pick up, the call is being forwarded.
I really wish that wouldn't happen.

Reaching FPL Voicemail shouldn't be the trigger or condition, since reaching voicemail doesn't necessarily mean that someone is offline.
It could just mean that he or she doesn't want to answer the call and doesn't want the call to be forwarded.

Why not check for registered connection status instead?

Shouldn't the check be

If (condition) ATA status = unregistered, then forward
Else don't forward


?

Doing so would accurately reflect this description:
""** Call Forward When Unavailable will only forward calls when you are offline."

Otherwise, I find the description confusing and inaccurate.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Call Forward When Unavailable bugged?

Post by Liptonbrisk »

Does anyone know if this feature is currently working as intended?
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.