FREE AREA NUMBER NOT FREE??

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
Kamshaft
One Hit Wonder
Posts: 1
Joined: 03/10/2015
SIP Device Name: Linksys SPA-2102
Firmware Version: 5.2.12
ISP Name: TekSavvy cable
Computer OS: XP Pro
Router: DLink 850L

FREE AREA NUMBER NOT FREE??

Post by Kamshaft »

Was just wondering if anyone else had this issue...

I'm trying to call 819-938-3466 from Ottawa, ON and FPL says "you don't have sufficient funds..." ???

This is a Gatineau, QC number and any other Gatineau number seems to work fine, so why would I need world credits for this particular one?

Any ideas?

Kamy :)
Top
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: FREE AREA NUMBER NOT FREE??

Post by bridonca »

If the number is indeed in Fongo's free calling area, it could be a new exchange that Fongo currently does not know about yet. See what happens when you submit a ticket on the issue.
Top
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: FREE AREA NUMBER NOT FREE??

Post by Jake »

It's actually on an Ottawa-Hull exchange, so it should be free.

Code: Select all

819,938,Allstream Inc.,8304,In Service,Ottawa-Hull,
As suggested, put in a support ticket or try posting in this thread which gets checked by Fongo staff I believe http://forum.fongo.com/viewtopic.php?f=10&t=5418.
Top

Return to “Community Support”