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$ 35 fee for 911?
$ 35 fee for 911?
Just noticed this online in sip settings,did not see this before
- bridonca
- Technical Support
- Posts: 1225
- Joined: 11/16/2009
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- Computer OS: XP
Re: $ 35 fee for 911?
That is new. I think it is a good thing though. Not sure how Fongo will collect though.
I never did understand how using using VOIP for 911 was a good thing. If you need emergency service, get a cell phone, any cell phone. Even deactivated cell phones work for 911, and you do not have to worry about the power going out in an emergency. With VOIP, there are multiple points of failure, which make them a poor choice for emergency service.
I never did understand how using using VOIP for 911 was a good thing. If you need emergency service, get a cell phone, any cell phone. Even deactivated cell phones work for 911, and you do not have to worry about the power going out in an emergency. With VOIP, there are multiple points of failure, which make them a poor choice for emergency service.
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
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Re: $ 35 fee for 911?
I agree that (if you're able to talk and know where you are) a cell phone will allow you to reach your local PSAP faster. However, all phones should be able to dial 911 so that someone who is unfamiliar with your phone system can dial 911 on your behalf if necessary.
Re: $ 35 fee for 911?
Does that mean the call won't go through if we don't have $35 loaded in our account?
- Liptonbrisk
- Technical Support
- Posts: 2812
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Re: "preferred" dial plan for the FPL phone service
Whoa, In what universe is changing terms of service by adding fees desirable or a good thing for customers?
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Lightly Seasoned
- Posts: 234
- Joined: 01/14/2014
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- Smartphone Model: BlackBerry Q10
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Re: $ 35 fee for 911?
Agreed with Lipton. This is a mistake; please reconsider, Fongo/FPL.
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: $ 35 fee for 911?
In FPL's defense, providing 911 service is mandatory as per CRTC regulations, and there's a direct cost associated with doing so. If you call 911 once every 2 years (I call it much less frequently) you'll break even compared to paying the other BYOD providers.
- Liptonbrisk
- Technical Support
- Posts: 2812
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: "preferred" dial plan for the FPL phone service
Back when I signed up originally, this fee never existed. Now, suddenly, it's thrown on without
significant notification or explanation.
significant notification or explanation.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Re: $ 35 fee for 911?
I have made a test call to 911 and it completed, $35 for every call even if they are legitimate?
- FONGO_jeff
- Site Moderator
- Posts: 43
- Joined: 08/29/2013
Re: $ 35 fee for 911?
Yes, all 911 calls are subject to a $35 fee, especially test calls.wycitox wrote:I have made a test call to 911 and it completed, $35 for every call even if they are legitimate?
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- Lightly Seasoned
- Posts: 234
- Joined: 01/14/2014
- SIP Device Name: Grandstream HT-701
- Firmware Version: 1.0.10.3
- ISP Name: Teksavvy Cable
- Computer OS: Windows 10 64 bit
- Router: Linksys WRT N600 on DD-WRT
- Smartphone Model: BlackBerry Q10
- Contact:
Re: $ 35 fee for 911?
And when was this fee introduced?
Re: $ 35 fee for 911?
This fee goes completly against the general idea that calling 911 should be free, like in a phonebooth. Moreover, do you need to have 35$ in your account to call 911 in case of emergency? Of course, I think nobody should rely only on VOIP in case of emergency, but what if it is your last way to ask for emergency and you can't because you don't have enough in your account? This is a real deal breaker, and for now I will not be able to recommand FPL to my friends anymore.
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
- Computer OS: Windows 7
- Router: Toastman Tomato
Re: $ 35 fee for 911?
Unfortunately, the government disagrees with you. Complying with the CRTC's regulations for VoIP 911 is mandatory, and expensive. (And inefficient.)nlemay wrote:This fee goes completly against the general idea that calling 911 should be free
Re: $ 35 fee for 911?
This is not about money, but about emergencies. I will probably never have 35$ in my account, does it means that I can't call 911 with my phone anymore? What if we need to make a emergency call from VOIP and this new fee block us from doing it?Mango wrote:Unfortunately, the government disagrees with you. Complying with the CRTC's regulations for VoIP 911 is mandatory, and expensive. (And inefficient.)nlemay wrote:This fee goes completly against the general idea that calling 911 should be free
Re: $ 35 fee for 911?
I would suggest they will not block any 911 calls, but instead invoice you after the fact. If you don't pay, then they will just suspend your account (I imagine).
I don't see how they can do it any other way. Can you imagine the hundreds of thousands of users all having to put $35 in their account to just sit there 'just in case'. The interest on that alone would make Fongo very happy!
I don't see how they can do it any other way. Can you imagine the hundreds of thousands of users all having to put $35 in their account to just sit there 'just in case'. The interest on that alone would make Fongo very happy!
- ckkatan
- Active Poster
- Posts: 74
- Joined: 11/29/2014
- SIP Device Name: Cisco
- ISP Name: DSL
- Router: Linksys
Re: $ 35 fee for 911?
Can Fongo Staff confirm that the 911 service is not blocked without $35 in the account?
Please and Thank You.
Please and Thank You.
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- Lightly Seasoned
- Posts: 234
- Joined: 01/14/2014
- SIP Device Name: Grandstream HT-701
- Firmware Version: 1.0.10.3
- ISP Name: Teksavvy Cable
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- Smartphone Model: BlackBerry Q10
- Contact:
Re: $ 35 fee for 911?
Awaiting a Fongo staff reply, too.
- FONGO_jeff
- Site Moderator
- Posts: 43
- Joined: 08/29/2013
Re: $ 35 fee for 911?
Correct. You do not need to have a $35 balance to place a call to 911.ckkatan wrote:Can Fongo Staff confirm that the 911 service is not blocked without $35 in the account?
Please and Thank You.
- ckkatan
- Active Poster
- Posts: 74
- Joined: 11/29/2014
- SIP Device Name: Cisco
- ISP Name: DSL
- Router: Linksys
Re: $ 35 fee for 911?
Thank you for the clarification.
As a result, the 911 service functions as normal. Except, there is a $35 charge if we used it.
I believed FPL implemented this policy to reduce the numbers of "test" calls.
As a result, the 911 service functions as normal. Except, there is a $35 charge if we used it.
I believed FPL implemented this policy to reduce the numbers of "test" calls.
Re: $ 35 fee for 911?
Uh, I paid for lifetime service and 911 was INCLUDED in that service.
I think Fongo needs to grandfather users that paid before this was instituted.
I think Fongo needs to grandfather users that paid before this was instituted.
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- Tried and True
- Posts: 411
- Joined: 08/14/2014
- SIP Device Name: OBi110
- Firmware Version: 1.3.0 (Build: 2824)
- ISP Name: Telus
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- Router: Toastman Tomato
Re: $ 35 fee for 911?
https://www.google.com/search?q=lifetim ... oneline.ca
I also checked Archive.org and found no mention of free service for life.
I also checked Archive.org and found no mention of free service for life.
- FONGO_jeff
- Site Moderator
- Posts: 43
- Joined: 08/29/2013
Re: $ 35 fee for 911?
From the FPL Terms of Service:bluenote wrote:Uh, I paid for lifetime service and 911 was INCLUDED in that service.
I think Fongo needs to grandfather users that paid before this was instituted.
"The terms of this Agreement, including fees, charges, features, content or any other aspects of a Service, may change at any time and without prior notice."
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- Just Passing Thru
- Posts: 20
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Re: $ 35 fee for 911?
Pour mes confrères francophone, nous n'avons pas à avoir d'argent ou de carte de crédit active pour que l'appel au 911 soit complétéFONGO_jeff wrote:Correct. You do not need to have a $35 balance to place a call to 911.ckkatan wrote:Can Fongo Staff confirm that the 911 service is not blocked without $35 in the account?
Please and Thank You.
ET
dans les post suivant, il est mention que les terme de service peuvent changer dans préavis de fongo...
on est ensuite libre d'utiliser leur service ensuite. Je suis bien sur déçu de ce changement, mais ça fait partie de la nouvelle réalité des télécommunications. On ne peut pas tout avoir gratuitement, ni garder gratuit ce qu'on avait auparavant...
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- Lightly Seasoned
- Posts: 234
- Joined: 01/14/2014
- SIP Device Name: Grandstream HT-701
- Firmware Version: 1.0.10.3
- ISP Name: Teksavvy Cable
- Computer OS: Windows 10 64 bit
- Router: Linksys WRT N600 on DD-WRT
- Smartphone Model: BlackBerry Q10
- Contact:
Re: $ 35 fee for 911?
So FPL could conceivably charge a monthly fee? Even though it's brand is titled "FREEphoneline"?FONGO_jeff wrote:From the FPL Terms of Service:bluenote wrote:Uh, I paid for lifetime service and 911 was INCLUDED in that service.
I think Fongo needs to grandfather users that paid before this was instituted.
"The terms of this Agreement, including fees, charges, features, content or any other aspects of a Service, may change at any time and without prior notice."
Re: $ 35 fee for 911?
They did, it's called Fongo
I guess they could, but it would be the death of the company. I can't see any business model going from free to paid over night and expecting to survive.
I guess they could, but it would be the death of the company. I can't see any business model going from free to paid over night and expecting to survive.