[SOLVED]No inbound audio on ported number, different acco...

[sinister.groupon]

Just got a number ported today. I am trying to run it on GrandStream HT701 and or Taki app. I tried both servers but I cannot hear the audio on incoming or outgoing calls. The other side hears me fine.

I tried a different FPL account on the GS701 and everything works fine. It seems as though there is an account specific issue. One more thing is that I can call the other FPL number just fine which is configured for G711. Almost as if the account is locked to a specific codex which the GS701 doesn't support

Help!

[Mango]

Edit: Earlier I told you to try the Rogers proxy. For some reason I thought Rogers was your ISP but now I see you are using TekSavvy DSL.

Please open a ticket: http://support.fongo.com/anonymous_requests/new
Send Fongo Support a PM with the ticket number: http://forum.fongo.com/memberlist.php?m ... ile&u=7852

[sinister.groupon]

Looks like a gong show with Rogers porting. Had to call back Rogers to release the number they stated as being fully ported yesterday. Then had to call back again (yes 3rd time) to do it for real after they stated that it was good to go today.

Is Rogers being intentionally problematic here? It's not like this is the first phone port that they had to deal with.

[Mango]

Are some of your calls routed to your Rogers equipment, and not ringing on your HT701 ATA? Is that why you've called Rogers?

[sinister.groupon]

Looks like Mango is highly curious so for the users still with us:

Number was ported Monday morning. I called Rogers to confirm, and they did. Tried to setup the number on Taki for BB10 and was having audio issues. The home number did not ring at all anymore using the Rogers equipment. In fact there was no dial tone so I disconnected it. At this point I thought it might be an issue with Taki so I tried the number on GrandStream HT701 which was to be installed in the house, still same no inbound audio issue for incoming or outgoing calls. Tried my number (doing this for family) on the same ATA and my account worked. This indicated that the issue is with the account.

I raised a ticket as you suggested with Fongo and they messaged me first thing in the morning that Rogers didn't port/release the number properly, that I had to call Rogers and ask them to do it (they confirmed the day before that it was done).

This led to an awkward call of "I know you confirmed that you ported it, but could you do it for real this time". Which apparently they did. ??????? Hung up, tried the call. I heard audio but now it was saying "You don't have tariffs to make this call". Called Rogers back again. Which led to an even more awkward call of "with feeling this time". Now we can make calls.

And if anyone is still reading here. Is Rogers still in charge of this line still? How come all these changes were actually completed at Rogers end? Is Fongo just the service provider but Rogers still owns everything in between (kind of like TekSavvy internet)?

[Mango]

Is Rogers still in charge of this line still? [...] Is Fongo just the service provider but Rogers still owns everything in between (kind of like TekSavvy internet)?

No and no. If the number did not ring using the Rogers equipment, the Rogers equipment had no dial tone, you have no call forwarding set up with Rogers, and your HT701 (or Taki) rang when called, the port completed successfully. Porting is not related to audio, and is not related to outgoing calls.

How come all these changes were actually completed at Rogers end?

I cannot think of anything Rogers could have done to change your situation - particularly your problems with outgoing calls. Most likely it was a coincidence that someone at Fongo fixed your account around the time you called Rogers. Even if the port had not completed successfully, this would not have been something you would have the ability to resolve. FPL would have had to open a ticket with their carrier Fibernetics, who would solve the problem with Rogers. No customers involved.

In any case, I am happy that your service is now working.

Your username makes me laugh.

[sinister.groupon]

I cannot think of anything Rogers could have done to change your situation - particularly your problems with outgoing calls. Most likely it was a coincidence that someone at Fongo fixed your account around the time you called Rogers. Even if the port had not completed successfully, this would not have been something you would have the ability to resolve. FPL would have had to open a ticket with their carrier Fibernetics, who would solve the problem with Rogers. No customers involved.

Could have been a coincidence, but on the last Rogers call when they said "try now", I actually stayed on the line and tried Taki and it worked. Maybe they were working in parallel who knows. I hate Rogers.

We're all good now!