can not log in

[phonefreely]

I can not login with my freephoneline credential today.
Have tried desktop application login, and freephoneline.ca website login. Both said wrong username or password.
Please help!

[Jake]

My FPL account is working fine, so the log in is working on the site.

When was the last time you made a call on your phone? It could be the account has been closed.

Also, I am sure you know but, you can't log into FPL with a Fongo account, and vise versa.

Failing either of these, I would send in a support ticket as the forum can't really help with account specific problems. https://support.fongo.com/anonymous_requests/new

[phonefreely]

i realized it could be closed FPL account, so i went to read the TOS.
According to the TOS, 90 days no outgoing calls, also says I should receive 30 day email notice.
I setup my account to always forward to my other phone, and I remember I had calls being forwarded within the last 90 days.
And, I also did not receive any email notice of pending cancellation, I checked junk mail box too.

[Jake]

I had a forgotten account closed without an email also, so I suspect their 'email' they send out is not that reliable.

I don't know if a forwarded call counts as an outgoing call. TBH the criteria of what counts and doesn't count with respect to keep an account active has changed a few times over the years, and there has been some very conflicting information from FPL staff. In general terms I believe if you just use the phone line normally then the account will stay active, if you do things like you and I have done then I think the safest thing to do to keep the number safe is to either buy the unlock key, or just put $5 worth of calling credits on it. Depends on how much the number means to you I guess.

What happens when you call the number now? That might give you some clues as to what has happened to it.

[phonefreely]

Thanks, Jake.
I submitted a ticket requesting my old number. Luckily, it was not reassigned. I got it back.