Hi folks,
When I try calling a number, there is no ringing tone (is there supposed to? I don't know), then then timer starts as if it has connected. But it hasn't.
I did the "Test connection" and everything is OK.
Any clues?
Thanks!
Calling not going "through"
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CharlesLaf
- Just Passing Thru
- Posts: 4
- Joined: 11/16/2015
- SIP Device Name: computer based software
- Firmware Version: 3.2.7.0
- ISP Name: Sogetel
- Computer OS: Windows10
- Router: None
-
CharlesLaf
- Just Passing Thru
- Posts: 4
- Joined: 11/16/2015
- SIP Device Name: computer based software
- Firmware Version: 3.2.7.0
- ISP Name: Sogetel
- Computer OS: Windows10
- Router: None
Re: Calling not going "through"
Is this software supported at all?
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Liptonbrisk
- Technical Support
- Posts: 3332
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Calling not going "through"
I believe so.CharlesLaf wrote:Hi folks,
When I try calling a number, there is no ringing tone (is there supposed to? I don't know)
It has. You're dealing with a one-way audio issue.then then timer starts as if it has connected. But it hasn't.
You're likely dealing with a SIP ALG or NAT firewall issue. If there's a SIP ALG feature in your router, disable it. IfAny clues?
your router was given to you by your ISP, contact your ISP and ask them to disable SIP ALG for you. Otherwise, you may
have to port forward.
Not really. Freephoneline does not have official technical support, and its staff is not obliged to respond to unpaid technical support requests.Is this software supported at all?
Also the fact that the app hasn't been updated in years is probably a clue.
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