service down or just me :)?

[Jake]

Hi to all!
Everything use to work well until the PAP2T unit broke.
I've bought another one and my status is "Online", I have a tone, but when I try to make a call, I get "That password is not valid".
Can't receive calls neither, I get right away on the voicemail.
Thanks for your help!

Your login details can be found here https://www.freephoneline.ca/showSipSettings (you obviously need to be logged in).

Things to look out for when entering these details are.
1. Make sure your username (phone number) includes the initial 1
2. If you copy and paste the details, be careful as sometimes spaces can be added to the end.
3. If typing it in manually there are a lot of letters/numbers that can look the same in the font they chose to use. 1Il0Oo, etc

What I usually do is paste the password into notepad (or some use a browser address bar) and then it becomes clear what the characters are.

[Fongo Support]

Also, which mod moved a post about a password issue into a nearly two-month-old thread about no audio?

Wasn't me but I do know who it was......

Hi,

It was me.

Sorry guys!

[Mango]

We forgive you.

[Fongo Support]

We forgive you.

Moved again:)

[h25590]

I unplugged and replugged it in, also reset my modem and router, and there is still the red LED. How can I fix it so my freephoneline service works again?

[thanhdo]

Can someone help me about out call
i can receive call but can not make call?

[thanhdo]

Can someone help?
incoming call work ok but ca not call out
thanks

[Fongo Support]

I unplugged and replugged it in, also reset my modem and router, and there is still the red LED. How can I fix it so my freephoneline service works again?

(the images are not resizing, right click on them and select "open in new tab", or click on the links below to view them or save them onto your hard drive/SSD to view.)

http://dl.dropboxusercontent.com/u/1407889/1.jpg
http://dl.dropboxusercontent.com/u/1407889/2.jpg

Hi,

Looks like the firmware is corrupted on your Linksys PAP2T

try this workaround:

https://www.youtube.com/watch?v=gVnIhbXZeRY

If not, you might need a new device.

Regards,

[Liptonbrisk]

Can someone help me about out call
i can receive call but can not make call?

Check your settings
http://forum.fongo.com/viewtopic.php?f=15&t=16340

Try voip4.freephoneline.ca:6060 for your proxy.

Hitron CGN3

Alternatively, contact your ISP to disable SIP ALG in your router. For example, with Rogers, see below:

http://communityforums.rogers.com/t5/fo ... 972#M28972

Call tech support and ask the CSR to disable the SIP/ALG setting of the modem.

If the CSR refuses to check or uncheck the function switch, or tries to direct you to the Techxpert support which is a pay service, terminate the call and send a private message to @CommunityHelps to disable the SIP/ALG. Include your modem MAC address and Cable Account Reference Number in the text area. The Cable account reference number is located within the Internet section of your bill. If you are a new customer, you will not have immediate access to the Cable Account Reference Number. This can be obtained by calling Customer support. You can then send that Reference Number, along with the modem MAC address to CommunityHelps. The account number that you normally see or use is comprised of various home services such as Internet, Home Phone, Home Monitoring, etc, but the requested reference number is located at the top of the Internet section of your monthly account statement.

The modem MAC address can be found on the sticker at the back of the modem, or in the HFC MACC Address located in the Status page of the modem when you are logged into the modem.


When that is confirmed as complete, reboot the modem to determine if disabling the SIP/ALG has remedied the problem.

Typically it's better for people to have their own routers and to then just stick whatever junk their ISP gives them in bridge mode.

[ZOUAVE]

Hello,

after i have port-out my fongo numbers, all peoples are on fibermatic (free phone line, fongo etc) when he try to call my port-out numbers, the voice say (this account is not valid) the same message to a innactif phone numbers.

but all peoples call my from another provider work well.

anybody have idea?

thank you

ZOUAVE

[ZOUAVE]

Hello,

after i have port-out my fongo numbers, all peoples are on fibermatic (free phone line, fongo etc) when he try to call my port-out numbers, the voice say (this account is not valid) the same message to a innactif phone numbers.

but all peoples call my from another provider work well.

anybody have idea?

thank you

ZOUAVE

[Liptonbrisk]

all peoples are on fibermatic (free phone line, fongo etc) when he try to call my port-out numbers, the voice say (this account is not valid) the same message to a innactif phone numbers.

but all peoples call my from another provider work well.

Send in a ticket: https://support.fongo.com/anonymous_requests/new

[Jake]

You will have to send in a support ticket and get them to look into it https://support.fongo.com/anonymous_requests/new
This sounds like something backend, which the forum can't really help with.

[Ed_tech]

Please Help! After my system has been working fine for years and now with a Fax machine, was working fine also ,but after a month or so with a fax machine my Linksys PAP2 keeps dropping outgoing calls after 30 secs of talk. Incoming calls seem fine.
What can be causing this?

[Liptonbrisk]

What can be causing this?

SIP ALG in a router can be causing this. SIP ALG modifies SIP packets and can cause problems if the feature is not implemented properly.
So, if there's an invite handshake, and the proper response isn't received, the call is dropped.

Try disabling SIP ALG in your router, and then reboot both it and your ATA.

I'm uncertain if it would help, but you could also try switching your proxy to voip4.freephoneline.ca:6060

[lifeisfun]

Service down today in Ottawa
Register Failed: No Response From Server (server=208.65.240.160:5060; retry in 4s)(UAP:0)

Other account with different provider working fine
Anyone else?

Thanks

[Fongo Support]

Service down today in Ottawa
Register Failed: No Response From Server (server=208.65.240.160:5060; retry in 4s)(UAP:0)

Other account with different provider working fine
Anyone else?

Thanks

Hi,

We are up and running with no server issues.

To check the status:

http://status.fongo.com/

Perhaps you can unplug device from power for 10 minutes and power back on after 10 minutes.

Regards,

[Mango]

What server are you using? That is not an IP that I recognize, though it seems to be near voip and voip3.

[Liptonbrisk]

What server are you using? That is not an IP that I recognize, though it seems to be near voip and voip3.

sip.fongo.com or voip.fongo.com = 208.65.240.160, which is not intended for use with freephoneline accounts.

Service down today in Ottawa
Register Failed: No Response From Server (server=208.65.240.160:5060; retry in 4s)(UAP:0)

http://support.freephoneline.ca/entries ... redentials

"Use of Fongo SIP Servers that are not listed in this document will result in your account being suspended."

There's a potential IP ban, possibly temporary, given the lack of a server response.
In ITSP Profile>>SIP, RegistrationPeriod needs to be 3600.
RegisterRetryInterval should be 120 (.pdf guide is wrong for this setting)
Refer to the pdf guide at http://forum.fongo.com/viewtopic.php?f=15&t=16090.

I don't know whether your Freephoneline account is suspended due to using prohibited a SIP server.

Probably worth trying allowed SIP servers as outlined at http://support.freephoneline.ca/entries ... redentials.
If the same issue occurs, send in a ticket to check account status: https://support.fongo.com/anonymous_requests/new

[neptune]

Hi all,

Starting getting this problem few days ago:

When placing an outgoing call, I get a fast busy signal after dialing
Incoming caller can hear rings but the phone doesn't actually ring. Goes to voicemail after set number of rings

My HT-702 shows line 1 is Registered when using voip.freephoneline.ca and voip2. Unable to register on voip3 and voip4. NAT is set to keep alive.
My ISP is Standard Broadband in Milton, and I'm using PIA VPN configured on my router. I'm also using public DNS servers from https://www.opennicproject.org/nearest-servers/ and I've already tried Level3's DNS servers (209.244.0.3 209.244.0.4).
I've upgraded the HT-702 to firmware 1.0.8.2.

Let me say that there have been no issues for years, just started happening recently.

Any help is appreciated!


Thanks

[neptune]

I've rebooted all routers and the HT702 multiple times now. Still unable to establish calls. Outgoing gives a fast busy.

Anyone able to help please? Been without phone service for few days.


Thanks

[Jake]

I think I would test the account on another device, just in case it is the ATA that is giving up. Download the free x-lite softphone and put your details in there http://www.counterpath.com/x-lite-download/

Next I would probably do a factory reset on the ATA and set it up again.

I don't have a 702 so I don't know what a fast busy signal means, but to me that would indicate it is not completely registered.

[lifeisfun]

What server are you using? That is not an IP that I recognize, though it seems to be near voip and voip3.

sip.fongo.com or voip.fongo.com = 208.65.240.160, which is not intended for use with freephoneline accounts.

Service down today in Ottawa
Register Failed: No Response From Server (server=208.65.240.160:5060; retry in 4s)(UAP:0)

http://support.freephoneline.ca/entries ... redentials

"Use of Fongo SIP Servers that are not listed in this document will result in your account being suspended."

There's a potential IP ban, possibly temporary, given the lack of a server response.
In ITSP Profile>>SIP, RegistrationPeriod needs to be 3600.
RegisterRetryInterval should be 120 (.pdf guide is wrong for this setting)
Refer to the pdf guide at http://forum.fongo.com/viewtopic.php?f=15&t=16090.

I don't know whether your Freephoneline account is suspended due to using prohibited a SIP server.

Probably worth trying allowed SIP servers as outlined at http://support.freephoneline.ca/entries ... redentials.
If the same issue occurs, send in a ticket to check account status: https://support.fongo.com/anonymous_requests/new

Thanks for reply, using voip.freephoneline.ca and this morning again not working

Register Failed: No Response From Server (server=208.65.240.44:5060; retry in 18s)(UAP:5060)

[neptune]

Next I would probably do a factory reset on the ATA and set it up again.

I don't have a 702 so I don't know what a fast busy signal means, but to me that would indicate it is not completely registered.

Hi Jake,

Thanks very much for responding! Resetting the ATA has done the trick. Feel silly for not thinking of that earlier
Very grateful for your suggestion.

[Jake]

Thanks for reply, using voip.freephoneline.ca and this morning again not working

Register Failed: No Response From Server (server=208.65.240.44:5060; retry in 18s)(UAP:5060)

I would check how often your ATA is trying to register. If they get requests earlier than every 3600 seconds your account will become blocked, and the more you try and register when it is the more it will get blocked.

You have there that it is going to retry in 18s, now it could be that this is the last 18s in the 3600s time, but I would double check as this is quite a common problem.

Switching to a different server will temporarily fix this problem, but only until it blocks you on that server, by which time the block may have been lifted on the first server which is why it might work again. (does that make sense).

If I were you, I would check all my timers, change to voip2. temporarily and see if it stays stable. If it does think about going back to the main server (voip.) or stay on voip2.


**edit
I just saw your other post and see it is going to retry in 4s, I would definitely check your timers.