Problem with anonymous calls

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Hyrules
Active Poster
Posts: 56
Joined: 08/14/2012
SIP Device Name: GRANDSTREAM HT701
ISP Name: Electronic Box
Computer OS: Windows 10 x64
Router: Edgerouter 6P
Location: Gatineau, QC

Problem with anonymous calls

Post by Hyrules »

I seem to be having some problems with some the anonymous calls I receive. Here is an example of my logs from FPL i replace the numbers and cities to keep things private. I have replace my phone number with X. Note that this is always the same anonymous caller.

anonymous X 01:29Mar 15, 2016 4:49:31 PM Mar 15, 2016 4:51:01 PM Normal call clearing CITY $ 0.00
X Y 0:39 Mar 15, 2016 4:47:37 PM Mar 15, 2016 4:48:16 PM Normal call clearing CITY $ 0.00
anonymous X 0:06 Mar 15, 2016 4:44:44 PM Mar 15, 2016 4:44:50 PM Normal call clearing $ 0.00
anonymous X 0:06 Mar 15, 2016 4:44:44 PM Mar 15, 2016 4:44:50 PM Call rejected CITY $ 0.00

anonymous X 0:13 Mar 12, 2016 7:27:35 AM Mar 12, 2016 7:27:48 AM Normal call clearing $ 0.00
anonymous X 0:13 Mar 12, 2016 7:27:35 AM Mar 12, 2016 7:27:48 AM Call rejected CITY $ 0.00
anonymous X 0:08 Mar 12, 2016 1:52:15 AM Mar 12, 2016 1:52:23 AM Normal call clearing CITY $ 0.00

anonymous X 0:18 Mar 07, 2016 12:01:02 PM Mar 07, 2016 12:01:20 PM Normal call clearing CITY $ 0.00
X Y 05:31Mar 07, 2016 10:45:09 AM Mar 07, 2016 10:50:40 AM Normal call clearing CITY $ 0.00
anonymous X 0:31 Mar 07, 2016 10:31:05 AM Mar 07, 2016 10:31:36 AM Call rejected CITY $ 0.00
anonymous X 0:31 Mar 07, 2016 10:31:05 AM Mar 07, 2016 10:31:36 AM Normal call clearing $ 0.00

I was wondering what could cause this caller from being reject when sometimes it's not. I'm using a obi202 with obitalk.

Thanks
Pascal
Just Passing Thru
Posts: 4
Joined: 08/31/2014
SIP Device Name: Obi202
Firmware Version: 3.0.1 (Build: 4350)
ISP Name: Electronicbox Cable
Computer OS: Win 7
Router: Netgear R6250

Re: Problem with anonymous calls

Post by Pascal »

Hyrules
Active Poster
Posts: 56
Joined: 08/14/2012
SIP Device Name: GRANDSTREAM HT701
ISP Name: Electronic Box
Computer OS: Windows 10 x64
Router: Edgerouter 6P
Location: Gatineau, QC

Re: Problem with anonymous calls

Post by Hyrules »

problem is that it's intermittent and not constant. Sometimes the call is able to pass through and sometime the call is rejected after 6 -15 seconds event though the phone is not ringing. I'm kind of reluctant to use the ATA without obitalk because I had several problems before using the online portal like SIP scanners.
Hyrules
Active Poster
Posts: 56
Joined: 08/14/2012
SIP Device Name: GRANDSTREAM HT701
ISP Name: Electronic Box
Computer OS: Windows 10 x64
Router: Edgerouter 6P
Location: Gatineau, QC

Re: Problem with anonymous calls

Post by Hyrules »

Problem is mostlikely the same as you stated. I'm trying to call from work which is a anonymous call and the system is blocking my call but when caling from my cellphone it's working. i'll try to reboot the ATA tonight if not then factory reset it.
User avatar
Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Problem with anonymous calls

Post by Liptonbrisk »

Firmware 3.1.0.5264 fixes this problem: http://fw.obihai.com/OBi202-3-1-0-5264.fw
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.