Membership cancelled because of no activity?

lighttheway · Post by **lighttheway** » 04/06/2016

Does Freephoneline usually cancel your membership if you don't sign in for a while? I'm trying a couple of accounts I used before but now they both don't work. Wondering how long it takes for this to happen.

Post by **bridonca** » 04/06/2016

I believe if you are inactive for 90 days, you lose your account. You buy something, like have you number ported over, or buy SIP settings, your account does not get deleted, no matter how inactive it is.

Post by **Fongo Support** » 04/06/2016

bridonca wrote:I believe if you are inactive for 90 days, you lose your account. You buy something, like have you number ported over, or buy SIP settings, your account does not get deleted, no matter how inactive it is.

Hi,

That is correct. See below:

https://fongo.zendesk.com/entries/53638 ... t-deleted-

regards,

mh1983 · Post by **mh1983** » 04/06/2016

That was my understanding, too, but then the dormant fee thread popped up. One seems to contradict the other.

Post by **Jake** » 04/06/2016

The dormant fee relates to if you have bought world credits on it. If you haven't, then it won't apply to you.

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Membership cancelled because of no activity?

Membership cancelled because of no activity?

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