Cant receive a call but i can call with my freephoneline

[snowboys2002]

Hi
I have freephoneline with a spa112 since 2 years and now since this week i have this problem. I can call with my phone but when i receive a call, its is always send to my vocal box. Someone can help me ??? thx

[Liptonbrisk]

Source: http://forums.redflagdeals.com/anyone-h ... #p26234003


Are you getting one way audio issues with an SPA112/122 and Freephoneline? Are incoming calls not ringing? Can you not hear one side of the conversation (you can hear the caller, but the caller can't hear you or vice versa)?

This issue is due, typically, to RTP packets not being received by the ATA.

FPL's server is likely sending RTP packets to the wrong I.P. address (possibly the local IP of your ATA--rather than your WAN IP). Another possible cause is the SIP ALG feature in whatever router you're using is mangling packet headers, which in turn causes RTP audio packets to be sent into the abyss.
And a third possible cause is that the NAT firewall in whatever router you're using is blocking RTP ports.


But there can be a few other possible causes.



Simple things to check

a) "If you’re getting an `invalid account’ error messages, or if people trying to call you are hearing "invalid account" or a busy signal, please log in to your account online at https://www.freephoneline.ca/followMeSettings,and reset your Follow Me settings (or disable it). Please ensure your temporary FPL number is not listed as one of the Follow Me numbers."

b) If you have calls going straight to voicemail, login at https://www.freephoneline.ca/voicemailSettings, and ensure "Rings before voicemail" is greater than 1.

c) Make sure your ringer is enabled on your phone.



Follow These Steps:


1. Make sure whatever modem/router combo your ISP gave you is in bridge mode if you are using your own router. Call/contact your ISP if you have to. For Bell Hubs, visit http://forums.redflagdeals.com/please-s ... r-1993629/

Typically it's better to have your own router, one that has strong QoS features with SIP ALG disabled in it, and to stick whatever modem/router combo your ISP gives you into bridge mode.


2. Disable DMZ and all port forwarding in your router. Both are security risks.

3. If you have your own router or are using a modem/router combo that's not in bridge mode and are connecting a SPA122 to the router or modem/router combo, stick your SPA122 in bridge mode:

a. Navigate to Network Setup menu tab-->Network Service menu (on the left)
b. Select Network Service drop-down box
c. Select Bridge
d. click Submit

The last thing you need with FPL is double NAT issues.

4. A. Under Voice-->User 1 and User 2 (both of these)-->navigate to Supplementary Service Settings

Ensure

a) DND setting is set to NO
b) Block ANC Setting is set to NO
c) DND Activated is set to NO
d) Cfwd All Serv: no
e) Cfwd Busy Serv: no
f) Cfwd No Ans Serv: no


B. Under Voice-->User 1 and User 2 (both of these)
http://sbkb.cisco.com/CiscoSB/GetArticl ... onverted=0

Check Call Forward Settings


a) Cfwd All Dest:

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.

b) Cfwd Busy Dest

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.


c) Cfwd No Ans Dest

That field should be blank. If there's a phone number there you don't recognize, you were hacked.
Make that field blank.


5. In your SPA112/122, Navigate to Voice-->Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000


6. In your SPA112/122, Navigate to the Voice-->SIP-->NAT Support Parameters, and make sure that the following settings are enabled:

a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes

save settings

7. Retest
When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number. If the problem is solved, don't continue.

8. If there are still problems, try disabling the SIP ALG feature in whatever router or modem/router combo it is that you're using:
http://www.obihai.com/faq/sip-alg/calling-out
I'm of the opinion Apple routers don't offer this feature, but you might as well check. If you manage to disable SIP ALG in the router, then retest.

DLINK router users may need to log into the admin page of their router, click the "Advanced" tab and then "Firewall Settings",
navigate to "Application Level Gateway (ALG) Configuration", and uncheck SIP: http://www.support.dlink.com/emulators/ ... dv_dmz.htm

For reference, this is how to disable SIP ALG in Asus routers, although I've never had to do this for Freephoneline: https://kb.intermedia.net/article/3024

If you received a modem/router combo, from your ISP ask your ISP. It is typically better to stick the modem/router combo from your ISP in bridge mode and use an external router.

See here for an example on how to disable SIP ALG in a router: http://www.obihai.com/faq/sip-alg/disable-alg



Save settings.
Turn off both router and ATA. Turn on router. Wait for router to be fully up and transmitting data. Turn on ATA.
Then retest by calling your FPL phone number. If the problem is solved, don't continue.

[Liptonbrisk]

(continued)

9. Try Proxyserver voip4.freephoneline.ca:6060
If you have a SPA122, visit http://forum.fongo.com/download/file.php?id=1742 (look at page 4 of the .pdf)
If you have a SP112, visit http://forum.fongo.com/viewtopic.php?f= ... 206#p64088 (look at page 4 of the .pdf)

Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number. If the problem is solved, don't continue.

voip4.freephoneline.ca:6060 is a SIP server whose purpose is to help those with SIP ALG issues (can't disable it in the user's router, for example).



10. Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

Then retest by calling your FPL phone number.

11. If none of that helps, then, unfortunately, you're pretty much stuck with port forwarding your RTP (UDP) port range 16384-16482 from your router to your ATA. For reference, that range can be found under Voice-->SIP-->RTP Parameters-->RTP Port Min and RTP Port Max. You're going to want to double check those numbers in your ATA. RTP packets need to reach your ATA in order for you get incoming audio. Quite often, when the one way audio issue occurs, this is the problem. RTP packets are not reaching your ATA. Ideally, one should not have to port forward in order to achieve proper two-way audio, since port forwarding does create security issues. Port forwarding should only be done when everything else fails.

Refer to the port forwarding section of your router manual to learn how to port forward to your ATA. If a router was given to you by your ISP, call your ISP.

12. Retest. When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.


Then retest by calling your FPL phone number.

13. If all else fails, open a support ticket at https://support.fongo.com/anonymous_requests/new
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

When I say Retest, retest always includes the following: A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

[snowboys2002]

Thx Lipton

Im only change the DND setup to NO and my problem is done, thx

[Liptonbrisk]

Thx Lipton

Im only change the DND setup to NO and my problem is done, thx

Awesome!

[lionwag]

I cannot receive incoming calls on my Cisco SPA122 VOIP modem connected to my TP-Link WR841HP router.

[Liptonbrisk]

I cannot receive incoming calls on my Cisco SPA122 VOIP modem connected to my TP-Link WR841HP router.

The instructions are posted above.