My account was blocked for no reason???

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WilliamY
Active Poster
Posts: 52
Joined: 09/26/2011
SIP Device Name: Obi200
Firmware Version: 3.0.1 (Build: 4550)
ISP Name: Rogers
Computer OS: Windows 7
Router: Asus RT-N66U with Tomato
Smartphone Model: Samsung Note2
Android Version: 4.1.2

My account was blocked for no reason???

Post by WilliamY »

HI,

Minutes ago. it was OK. then suddenly, I can't make any phone call. my Obi200 gives me:

Register Failed: 408 Request Timeout (server=162.213.111.21:6060; retry in 1s)

Logged into my Freephoneline account, tried to retrieve my SIP setting. got: errorLoadingSipData.


Whats going on???

William
User avatar
Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: My account was blocked for no reason???

Post by Liptonbrisk »

http://status.fongo.com/

"Fongo Home phone, Fongo Mobile and FPL customer will not be able to place and receive calls. Engineering team has been engaged and they are investigating. - 2016-12-23 10:16"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: My account was blocked for no reason???

Post by Liptonbrisk »

Should work now.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.