FPL Down?

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delcio
Active Poster
Posts: 56
Joined: 03/01/2011
SIP Device Name: Linksys SPA2102
ISP Name: Electronic Box
Computer OS: Windows 7

FPL Down?

Post by delcio »

Good morning!
Is it only me or FreePhoneLine is down this morning?
I received a call at around 9AM and at 9:30 AM the voip ATA wasn't connected.
I called my number with my cell, and it says, the number you have dialed is not in service... I am really affraid to lose my number...
It's christmas time and i have to make a lot of calls and receive calls!

Please let me know!

Thanks
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mvonh
Just Passing Thru
Posts: 2
Joined: 12/23/2016

Re: FPL Down?

Post by mvonh »

My account says the number is not assigned!

Are they down, or our of business??
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User avatar
Liptonbrisk
Technical Support
Posts: 3360
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: FPL Down?

Post by Liptonbrisk »

http://status.fongo.com/

"Fongo Home phone, Fongo Mobile and FPL customer will not be able to place and receive calls. Engineering team has been engaged and they are investigating. - 2016-12-23 10:16"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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mvonh
Just Passing Thru
Posts: 2
Joined: 12/23/2016

Re: FPL Down?

Post by mvonh »

My account says the number is not assigned!

Are they down,
http://status.fongo.com

looks like there down
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User avatar
Liptonbrisk
Technical Support
Posts: 3360
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: FPL Down?

Post by Liptonbrisk »

Problem is fixed.

http://status.fongo.com/
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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gvilkas
One Hit Wonder
Posts: 1
Joined: 12/23/2016
SIP Device Name: Grandstream Ata ht702
ISP Name: Vmedia cable
Router: Dd-wrt linksys

Re: FPL Down?

Post by gvilkas »

You were not alone delcio. Mine was down too. Up and running again.
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hanke
Lightly Seasoned
Posts: 199
Joined: 06/09/2010
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Cogeco Cable
Router: Sagemcom F@ST3896 V2 Cogeco
Location: Burlington, Ontario

Re: FPL Down?

Post by hanke »

I am still down here in Burlington at 1150am EST.

UPDATE-

Just saw on Status Page to shut down ATA for more than 2 minutes and then restart. Registration took place right away...so all is good for me now. (1208pm EST)
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User avatar
Liptonbrisk
Technical Support
Posts: 3360
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: FPL Down?

Post by Liptonbrisk »

hanke wrote:I am still down here in Burlington at 1150am EST.
Problem is not with FPL.

Try rebooting modem--->router (wait for it to be fully up)---->ATA in that order
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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hanke
Lightly Seasoned
Posts: 199
Joined: 06/09/2010
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Cogeco Cable
Router: Sagemcom F@ST3896 V2 Cogeco
Location: Burlington, Ontario

Re: FPL Down?

Post by hanke »

Just saw on the status page to shut down ATA for more than 2 minutes...did so...and now registration is fine. Thanks..

All good now!
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